Q: What are the different modes of payment you support?
A: We accept all major credit and debit cards. We also accept Cash Cards and Net Banking. In details, we accept the following:
Credit Cards: MasterCard, Visa, Diners Club
Debit Cards and Cash Cards: ABN-AMRO, Andhra Bank, Axis Bank, Bank of Baroda, Bank of India, The Bank of Punjab, Barclays, Canara Bank, Central Bank of India, Citibank, Corporation Bank, Dena Bank, Deutsche Bank, HDFC Bank, HSBC, ICICI Bank, IDBI Bank, Indian Bank, Indian Overseas Bank, IndusInd Bank, ING Vysya, Karnataka Bank, Karur Vysya Bank, Lakshmi Vilas Bank, Punjab National Bank, South Indian Bank, Standard Chartered, State Bank of India, Syndicate Bank, Federal Bank, Union Bank of India, YES Bank, ItzCash
Net Banking: Axis Bank, Citibank, Federal Bank, HDFC Bank, ICICI Bank, J&K Bank, State Bank of India
Q: Can I buy for someone else using my credit/debit card?
A: Yes definitely! You need to mention the card holder details for the card payment but you can enter anyone's name for the car booking.
Q: Is it safe to use my credit/debit card on your site? Do you store my card number and details?
A: It is completely safe to use our site. We have partnered with EBS for the payment gateway. EBS provides a 128-bit SSL encryption technology compliant solution which is certified by VeriSign. We don't store any card details.
Q: Can I book a cab from you without paying online?
A: Yes! You can call us and we will book a cab for you on Phone! We will collect money from you on delivery of the car rental voucher. There is an extra charge of Rs. 30 for this.
Q: Do I need to register on your site to book tickets?
A: No. You can use our service fully without the need to register. You just need to provide your details at the time of booking.
Q: What if the car doesn't show up?
A: In case the vehicle you booked doesn't show up, we will offer you a full refund immediately.
Q: What if the car shows up late?
A: We try our best to ensure our partners reach our customers on time. But in case of delays, do call us and we will help you out by either providing an alternate vehicle or giving you a full refund.
Q: Can I change my booking?
A: Yes. You can change the date of booking till 2 days before the booked date free of charge. After that, there will be a cancellation charge as detailed in the next question.
Q: How do I cancel my booking? What are the charges?
A: You can cancel your booking anytime. The cancellation charges are as follows:
48 hours before booked time: No Charge
24 - 48 hours before booked time: 50% of the advance amount
0 - 24 hours before booked time: 100% of the advance amount
The term 'Olacabs' or 'us' or 'we' refers to the owner of the website whose registered office is 6th Floor, Premier IT Park, Premier House, 38,Central Road, MIDC, Andheri (E), Mumbai - 400 093, India. Our company registration number is U72900MH2010PTC240894, registered at Chandigarh. The term 'you' refers to the user or viewer of our website.
I. USER(S) ELIGIBILITY
User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by OLACABS. The Services provided by OLACABS is a technology based service which enables the hiring of taxis by commuters / passengers for a point to point service, or for time and usage based service within city limits and outside city limits, including inter-city all over India, through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i. e. user(s) must be at least 18 years of age to be eligible to use our Services.
OLACABS advises its users that while accessing the web site, they must follow/abide by the related laws. OLACABS is not responsible for the possible consequences caused by your behaviour during use of web site. OLACABS may, in its sole discretion, refuse the service to anyone at any time.
II. USER(S) AGREEMENT
This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.
This agreement applies to all OLACABS Services offered on the web site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.
III. AMENDMENT TO USER(S) AGREEMENT
OLACABS may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.
IV. INTELLECTUAL PROPERTY RIGHTS
OLACABS is the sole owner or lawful licensee of all the rights to the web site and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with OLACABS, its affiliates or licensor's of OLACABS content, as the case may be.
All rights, not otherwise claimed under this agreement or by OLACABS.com, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. OLACABS does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.
We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided "AS IS " with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall OLACABS be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.
OLACABS reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website.
All related icons and logos are registered trademarks or trademarks or service marks of OLACABS in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
All content on this web site is the copyright of OLACABS except the third party content and link to third party web site on our website.
Systematic retrieval of OLACABS content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from OLACABS is prohibited.
In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of OLACABS's Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. OLACABS reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the OLACABS service, or if OLACABS believes that user(s) conduct is harmful to the interests of OLACABS, its affiliates, or other users, or for any other reason in OLACABS's sole discretion, with or without cause.
VI. LINKS TO THIRD PARTY SITES
Links to third party sites are provided by web site as a convenience to user(s) and OLACABS has not have any control over such sites i.e content and resources provided by them.
OLACABS may allow user(s) access to content, products or Services offered by third parties through hyper links (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. OLACABS believes that user(s) acknowledge that OLACABS has no control over such third party's site, does not monitor such sites, and OLACABS shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site.
Most content and some of the features on the web site are made available to visitors free of charge. However, OLACABS reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. OLACABS also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of OLACABS and/or other visitors to the web site. OLACABS reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.
VII. Terms & Conditions for use of taxis
The following Terms & Conditions shall apply to customers / passengers utilising the Services offered by the Company for the hiring of taxis:
VIII. Terms & Conditions for use of Ola Money
The following Terms & Conditions shall apply to customers / passengers utilising the Services offered by the Company for for use of Ola Money:
The information contained in this website is for general information purposes only. The information is provided by Olacabs and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Olacabs. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Olacabs takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Olacabs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Olacabs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 3rd December 2010.
What we collect
We may collect the following information:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to email@example.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.