FAQs | Car rental India | book cabs online

Payment Related

Q: What are the different modes of payment you support?
A: We accept all major credit and debit cards. We also accept Cash Cards and Net Banking. In details, we accept the following:
Credit Cards: MasterCard, Visa, Diners Club
Debit Cards and Cash Cards: ABN-AMRO, Andhra Bank, Axis Bank, Bank of Baroda, Bank of India, The Bank of Punjab, Barclays, Canara Bank, Central Bank of India, Citibank, Corporation Bank, Dena Bank, Deutsche Bank, HDFC Bank, HSBC, ICICI Bank, IDBI Bank, Indian Bank, Indian Overseas Bank, IndusInd Bank, ING Vysya, Karnataka Bank, Karur Vysya Bank, Lakshmi Vilas Bank, Punjab National Bank, South Indian Bank, Standard Chartered, State Bank of India, Syndicate Bank, Federal Bank, Union Bank of India, YES Bank, ItzCash
Net Banking: Axis Bank, Citibank, Federal Bank, HDFC Bank, ICICI Bank, J&K Bank, State Bank of India

Q: Can I buy for someone else using my credit/debit card?
A: Yes definitely! You need to mention the card holder details for the card payment but you can enter anyone's name for the car booking.

Q: Is it safe to use my credit/debit card on your site? Do you store my card number and details?
A: It is completely safe to use our site. We have partnered with EBS for the payment gateway. EBS provides a 128-bit SSL encryption technology compliant solution which is certified by VeriSign. We don't store any card details.

Bookings Related

Q: Can I book a cab from you without paying online?
A: Yes! You can call us and we will book a cab for you on Phone! We will collect money from you on delivery of the car rental voucher. There is an extra charge of Rs. 30 for this.

Q: Do I need to register on your site to book tickets?
A: No. You can use our service fully without the need to register. You just need to provide your details at the time of booking.

Q: What if the car doesn't show up?
A: In case the vehicle you booked doesn't show up, we will offer you a full refund immediately.

Q: What if the car shows up late?
A: We try our best to ensure our partners reach our customers on time. But in case of delays, do call us and we will help you out by either providing an alternate vehicle or giving you a full refund.

Cancellations Related

Q: Can I change my booking?
A: Yes. You can change the date of booking till 2 days before the booked date free of charge. After that, there will be a cancellation charge as detailed in the next question.

Q: How do I cancel my booking? What are the charges?
A: You can cancel your booking anytime. The cancellation charges are as follows:
48 hours before booked time: No Charge
24 - 48 hours before booked time: 50% of the advance amount
0 - 24 hours before booked time: 100% of the advance amount

Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ANI Technologies Private Limited (Owner of Olacabs) relationship with you in relation to this website and the Service (as described below)

The term 'Olacabs' or 'us' or 'we' refers to the owner of the website whose registered office is 6th Floor, Premier IT Park, Premier House, 38,Central Road, MIDC, Andheri (E), Mumbai - 400 093, India. Our company registration number is U72900MH2010PTC240894, registered at Chandigarh. The term 'you' refers to the user or viewer of our website.

I. USER(S) ELIGIBILITY

User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by OLACABS. The Services provided by OLACABS is a technology based service which enables the hiring of taxis by commuters / passengers for a point to point service, or for time and usage based service within city limits and outside city limits, including inter-city all over India, through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i. e. user(s) must be at least 18 years of age to be eligible to use our Services.

OLACABS advises its users that while accessing the web site, they must follow/abide by the related laws. OLACABS is not responsible for the possible consequences caused by your behaviour during use of web site. OLACABS may, in its sole discretion, refuse the service to anyone at any time.

II. USER(S) AGREEMENT

This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.

This agreement applies to all OLACABS Services offered on the web site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.

III. AMENDMENT TO USER(S) AGREEMENT

OLACABS may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.

IV. INTELLECTUAL PROPERTY RIGHTS

OLACABS is the sole owner or lawful licensee of all the rights to the web site and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with OLACABS, its affiliates or licensor's of OLACABS content, as the case may be.

All rights, not otherwise claimed under this agreement or by OLACABS.com, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. OLACABS does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided "AS IS " with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall OLACABS be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

OLACABS reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website.

Trademark

All related icons and logos are registered trademarks or trademarks or service marks of OLACABS in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

Copyright

All content on this web site is the copyright of OLACABS except the third party content and link to third party web site on our website.

Systematic retrieval of OLACABS content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from OLACABS is prohibited.

In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of OLACABS's Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. OLACABS reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the OLACABS service, or if OLACABS believes that user(s) conduct is harmful to the interests of OLACABS, its affiliates, or other users, or for any other reason in OLACABS's sole discretion, with or without cause.

VI. LINKS TO THIRD PARTY SITES

Links to third party sites are provided by web site as a convenience to user(s) and OLACABS has not have any control over such sites i.e content and resources provided by them.

OLACABS may allow user(s) access to content, products or Services offered by third parties through hyper links (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. OLACABS believes that user(s) acknowledge that OLACABS has no control over such third party's site, does not monitor such sites, and OLACABS shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site.

VI. TERMINATION

Most content and some of the features on the web site are made available to visitors free of charge. However, OLACABS reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. OLACABS also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of OLACABS and/or other visitors to the web site. OLACABS reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.

VII. Terms & Conditions for use of taxis

The following Terms & Conditions shall apply to customers / passengers utilising the Services offered by the Company for the hiring of taxis:

The customer shall pay the taxi fare (as displayed in the meter), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi Services.
The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.
The customer shall ensure that he/she will not indulge in any of the following activities while in a taxi:
a. Smoking or consuming any kind of intoxicants inside the Taxi. The driver has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state or is found misbehaving with other passengers or the driver, or is causing a nuisance.
b. Littering the Taxi
c. Soiling or damaging the seats and/or any other interiors of the Taxi.
d. Misusing, soiling or damaging any of the devices (technical/non-technical) in the taxi.
e. Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose (especially reaching the destination earlier). The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.
f. Asking the driver to board more than 4 adults in the taxi. The rules under which the taxi Services are provided by the Company, stipulate that a maximum of 4 adult passengers shall be allowed per trip. In view of this, the customer shall not pressurize the driver to allow more than 4 adult passengers in the taxi. The driver has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.
g. Pressurizing the driver to overload the boot space of the taxi with luggage. The customer shall not be generally allowed to use the seating area of the taxi for placing any kind of luggage.
The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
Without prejudice to the above, the Company makes no representation or warranty that:
a. the Services will meet the customer's requirements;
b.the Services will be uninterrupted, timely, secure, or error-free.
c.The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of taxi service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.
d.The Company will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
e.There shall be extra charges for far off locations & toll charges as well.
f. If any passenger if misses the train or flight or bus, Company will not be liable for any compensation. The customer shall make an alternate arrangement if the cab has not reached due to any reason.
The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company.
The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a taxi booking. The location based information will be used only to facilitate and improve the probability of locating a taxi for the Customer.
The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.
The Company shall be entitled at any time without giving any reason to terminate the booking of taxis done by the Customer.
The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Company during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.
If the Customer leaves any goods in the taxi or has any complaint in respect of the Services or the use of the taxi, the Customer has to inform Company of the same in writing within 24hours of using the taxi or the Services of Company.
The Company shall not be liable for any conduct of the drivers of the taxis. However, the Company encourgaes you to notify it of any complaints that you may have against the driver of any taxi that you may have hired using the Company's Services.
The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.Olacabs.in.com on the date that Company may indicate that such addition, variation or amendment is to come into effect.
All the calls made to the Company's call centre are recorded by the Company for quality and training purposes.
All vehicles registered with the Company are continuously tracked using GPS for security reasons only. It is expressly made clear to you hereby that the Company does not own any taxis nor does it directly or indirectly employ any drivers for the taxis. Taxis and drivers are all supplied by third parties and the Company disclaims any and all liability in respect of the drivers and the taxis alike.
The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.
The courts of Mumbai, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Company or the agreement or arrangement between Company and the Customer.

The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and OLACABS with respect to access to and use of the web site and the Services offerred by OLACABS, superseding any prior written or oral agreements in relation to the same subject matter herein.

VIII. Terms & Conditions for use of Ola Money

The following Terms & Conditions shall apply to customers / passengers utilising the Services offered by the Company for for use of Ola Money:

‘Ola Money’ is a free credit customer account with Ola where all free credits earned by a customer accumulate.
‘Ola Money’ can be used to book City Taxi rides with Olacabs.
The amount once paid to the ‘Ola Money’ is not refundable and can be adjusted only against the city taxi service provided by Olacabs
The amount payable for a journey, will be directly deducted from the customer’s ‘Ola Money’
If the balance in the customer’s ‘Ola Money’ is less than the amount payable by the customer for the journey, the customer has to pay the difference to the driver at the end of the journey
The balance in the customer’s ‘Ola Money’ is not transferable in any manner.
The balance in the customer’s ‘Ola Money’ is not transferable in any manner.
Each time a journey is undertaken by the customer, his ‘Ola Money’ will be debited by the invoice value which is inclusive of service tax amount
By clicking on the ‘I Accept’ button on the Olacabs website, the customer agrees to all the above terms and conditions

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Olacabs and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Olacabs. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Olacabs takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This privacy policy sets out how Olacabs uses and protects any information that you give Olacabs when you use this website.

Olacabs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Olacabs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 3rd December 2010.

What we collect
We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to support@olacabs.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information on the Contact Us page.