Ola Money

  Bookings Related

Q: Do I need to register on your site to book tickets?
A: No. You can use our service fully without the need to register. You just need to provide your details at the time of booking.

Q: What if the car doesn't show up?
A: In case the vehicle you booked doesn't show up, we will offer you a full refund immediately.

Q: What if the car shows up late?
A: We try our best to ensure our partners reach our customers on time. But in case of delays, do call us and we will help you out by either providing an alternate vehicle or giving you a full refund.

Peak Time Charge

Before knowing about OLA’s peak time charge, it is important for you to know how OLA works.
OLA’s business model
OLA is an online marketplace for drivers.
These drivers are independent and they are either self-employed (own their commercial vehicles), or work for an Operator who owns multiple cars.
Like you have an OLA app on your smart phone to book a cab, these drivers have a similar Driver mobile App on their smart phones. We activate the Driver app after a thorough check of authenticity and conducting due diligence of the commercial & personal papers of the driver & operator. These drivers decide their own time to login to the OLA application and accept requests for rides from customers. They may choose to remain logged out of the system as per their convenience.
Q: What is OLA’s peak time charge?
OLA peak time charge is a fare-rationalizing rule of using a multiplier X or a flat surcharge to the standard fares causing the fare to be higher than the standard fare during certain times the day; i.e. if X is 1.2 during some point of time then the standard fare will be multiplied by 1.2 to get the final fare.
Q: Why is there a need to apply a surcharge to my standard fare?
OLA being a marketplace doesn’t control the number of vehicles online on its system/platform; drivers & operators are independent & work as per their convenience. During a normal day when demand & supply are met, there is no need to put an extra effort to pull the supply side of vehicles.
OLA has observed that during certain times of the day, when more traffic is on road, routine drivers tend to log out of the system to suit their convenience as there is no incentive for them to put an extra effort. Similarly, when demand suddenly increases, not enough drivers might be available on the road. Customers might be inconvenienced by not being able to find cabs during such times.
As a system/solutions provider OLA has limited options to motivate the drivers and cater to the high demand timings & scenarios. OLA has observed that the drivers are very sensitive to little extra earnings for their extra effort to stay logged in to our system.
OLA applies an X multiplier or flat surcharge to the normal fare based on various situations and scenarios like place of pickup, time of pickup, type of vehicle, demand situation, supply scenario etc. Using advanced analytics, unique algorithm, past ride experiences etc. the OLA software calculates an appropriate surcharge to apply over and above the normal fare. This enables OLA to come up with appropriate incentives to drivers to make them stay logged in to the system for the additional earnings. This enables customers to get their much needed service even during peak times when demand for cabs is high.
The peak time surcharge works in two ways
a) It motivates drivers to stay & serve for a longer time even during difficult hours of the day and when demand is high.
b) It filters out the less needed rides hence making the vehicle available to those who really need a cab.
Transparency
OLA is transparent about the rates. OLA makes sure that customers are aware of the dynamics of peak time charge and how it works. Whenever peak time charge is applicable; customers get a clear intimation, to confirm their intent to avail the ride at a higher price than normal. The booking process is initiated only when they confirm; hence, if a customer wants to avoid that ride he/she may choose to do it, thus making the cab available to others who are in need.

  Ola Share

CUSTOMER TERMS AND CONDITIONS

Last updated on November 26, 2016

These customer terms and conditions (“T&Cs”) apply to Your access to, and use of the Ola Application. The Application is operated by ANI Technologies Private Limited, and its subsidiaries, licensees, and affiliated companies.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By continuing usage of the Application, You are consenting to be bound by these T&Cs for use and access of the Application. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE T&Cs BEFORE YOU USE ANY OF THE SERVICES OFFERED ON THE APPLICATION, BECAUSE YOU SHALL BE BOUND BY ALL THE TERMS AND CONDITIONS CONTAINED HEREIN. If You do not accept any of these T&Cs, then please don’t use the Application or avail any of the Services being provided therein. YOUR AGREEMENT TO THESE T&Cs SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND OLA IN RESPECT OF THE SERVICES OFFERED/AVAILED USING THE PLATFORM.

By accepting these T&Cs, You also allow Ola to send You promotional emails and SMS alerts from time to time.
  1. Definitions

    All of the defined and capitalized terms in these T&Cs will have the meaning assigned to them here below:
  2. “Account” refers to the account created by the Customer on the Application to become the member of a Community or a Deemed Community or a Registered Community or an Open Community.

    “Act” means the Motor Vehicle Act, 1988 and the rules made thereunder in the City of Operation and includes any amendment, modification or re-enactment of the same, or any other succeeding enactment for the time being in force.

    “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, board, or a court of India.

    “Application” shall mean the feature/category-icon “OLASHARE” and “OLA SHARE EXPRESS” within the mobile application “OLACABS” as may be updated by Ola from time to time

    “Authorized Driver” shall mean and include such individuals as may be evaluated, appointed and trained by the Authorised Vehicle Operator to provide the transportation services on behalf of the Authorised Vehicle Operator in accordance with the terms & conditions applicable to Authorised Vehicle Operators and Applicable Law.

    “Authorized Vehicle Operator” shall mean and include such individuals and agencies which hold valid Contract Carriage Permit(s).

    “CSP” shall mean an Authorized Driver and/or an Authorized Vehicle Operator, offering the service of transporting Customers within the City of Operation from the pick-up points to the drop points as communicated by the Customer at the time of requesting the booking on the Application.

    “City of Operation” shall mean a city in which the Application has been launched and the Customers and CSPs avail and render the transportation services respectively. For clarity, the services rendered by the CSPs and availed by the Customers shall be in the same city.

    “Community” shall mean an association of persons having the same domain names in their email ids as created by their Recognized Entities, provided that such domain names are registered in the name of the Recognized Entities.

    “Contract Carriage Permit” shall mean the valid and subsisting permit/license granted to the Authorised Vehicle Operator by the transport authority in the City of Operation for plying the Vehicle under contract carriage.

    “Co–Passenger(s)” shall mean and include such Customer(s) who is/are also a part of the same Community/Registered Community/Deemed Community/Open Community as Yours with whom You will be sharing the Ride.

    "Customer/ You" shall mean a person who has an Account on the Application.

    “Deemed Community” shall mean an association of persons not having the same domain names in their email ids, however grouped together as a community for the purposes of these T&Cs at the sole discretion of Ola.

    “Email ID” shall mean Your current, active and valid email id, the same being created by the Recognized Entity and used by You. Ola shall use this Email ID only for the purpose of Customer verification and consequent grouping of Customers in Communities or Registered Communities.

    “ETA” shall mean the estimated time of arrival of the Vehicle, at the pick up point of the Customer, provided by Ola before the Ride, which shall change from time to time.

    “ETT” shall mean the estimated travel time of the Ride, provided by Ola during the Ride, which shall change from time to time.

    “Ola/ We/ Our/ Us” shall mean ANI Technologies Private Limited, a company registered under the Companies Act, 1956 and having its corporate office at 4th Floor, Cherry Hills Building, Embassy Golf Links Business Park, Koramangala Inner Ring Road, Domlur, Bangalore 560071.

    “Ola Share” shall mean the specific feature available on the Application whereby You can avail of the shared Services, with Co-Passengers, where the pick-up and drop-off locations are specified by You at the time of booking the Ride. There may be deviations in the route based on the location of Your Co-Passengers.

    “Ola Share Express” shall mean the additional feature available on the Application whereby You can avail of the shared Services, with Co-Passengers, where the routes on which the Vehicles operate are fixed and available on the Application. Your pick-up and drop-off location while availing the Ola Share Express service, shall be along the fixed route only, with no permitted deviations.

    “Open Community” shall mean an association of persons who may not have Email IDs or the same domain names in their email ids or any other commonality, however grouped together as a community for the purposes of these T&Cs, at the option of the Customers.

    “Original ID” shall mean Your current, active and valid email id, the same being registered with Us by You for using and accessing the Platform.

    “Platform” shall mean the technology platform “Olacabs”, available at www.olacabs.com, and the entire back end software designed, developed and controlled by Ola and used by You for availing the Services.

    “Recognized Entity” shall mean a validly existing legal entity carrying on activity, which is permitted under Applicable Law, and has the power and authority to create and grant the Customer email-ids with such domain names as are registered in its name.

    “Registered Community” shall mean an association of persons belonging to a Recognized Entity that has entered into special service level arrangements/agreements with Ola.

    “Registration Data” shall mean and may include the present, valid, true and accurate name, Original ID, Email ID, age and such other information as may be required by Ola from time to time, provided by the Customer at the time of registration on the Platform/Application.

    “Ride” shall mean the travel in the Vehicle by the Customer from the pick-up point to the drop point, facilitated through the Application.

    “Service(s)” shall mean the facilitation of transportation service by CSPs through the Application, within the City of Operation.

    “Vehicle” shall mean a Motorcab as defined under the Motor Vehicles Act, 1988.

    "You", “Your or “Yourself” shall mean reference to the Customer accessing the Application

  3. Interpretation

    1. Any reference to the singular includes a reference to the plural and vice versa, unless explicitly provided for otherwise; and any reference to the masculine includes a reference to the feminine and vice versa.

    2. Headings and captions are used for convenience only and will not affect the interpretation of these T&Cs.

    3. Any reference to a natural person will, unless repugnant to the context, include his legal heirs, executors and permitted assignees. Similarly, any reference to a juristic person such as Ola will, unless repugnant to the context, include its affiliates, successors and permitted assignees.

  4. Eligibility

    1. You will be "Eligible" to use the Services only when You fulfill the all of the following conditions:

      • You have attained at least 18 (eighteen) years of age.

      • You are competent to enter into a contract under the Applicable Laws.

    2. You may avail the Services only if You fulfill the conditions as mentioned in Clause 3.1.1 to 3.1.2 above. If You are not Eligible, please immediately abandon any and all attempts to register with Us and/or use Our Services.

    3. You acknowledge that We rely completely on the information provided by You and We shall not be held liable if You or anyone who uses Your Account to access the Services on the Application is not Eligible to use the same.

  5. Registration and Account

    1. You understand and acknowledge that You can register on the Application only after complying with the requirements of Clause 3.1 and through a valid Email ID. For clarity, the aforesaid requirement applies to members of Deemed Communities only to the extent of a valid email ID and does not apply to members of Open Communities.

    2. You will be required to enter Your Email ID on the Application following which a verification link would be sent to Your Email ID. Upon receipt of the verification link on Your Email ID, You shall be required to click on the said link within 24 (twenty four) hours of receiving the verification link in order to complete the aforesaid verification process. In the event of Your failure to click on the verification link within the above mentioned timeline, the same would lapse and You will have to repeat the process set out in this Clause 4. For clarity, the aforesaid requirement and process applies to members of Deemed Communities only to the extent of a valid email ID and does not apply to members of Open Communities.

    3. Upon completion of the verification process in accordance with Clause 4.1 above, You will be added to a Community or Deemed Community through which You can avail the Services offered on the Application.

    4. In order to use the Application, You are required to provide Registration Data to Ola on the Application. You shall not impersonate someone else or provide account information, an email address or any other information that is not Your own. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by You.

    5. In the event of any change in the said Registration Data, You agree to promptly update Your Registration Data on the Account so as to ensure that the communication We intend to send to You is promptly delivered to You and is not sent to any other entity/third party.

    6. Ola will store the Registration Data provided by You for contacting You for all Service related matters. You may promptly inform Us on any change in the Registration Data provided.

    7. We may send any Information to You to the mobile number or Original ID registered with Us as Registration Data.

    8. We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason as We deem fit. We also reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period upon receipt of any complaint from Your Co-Passenger and/or the CSP.

    9. It is Your responsibility to check to ensure You download the correct Application for Your device. We are not liable if You do not have a compatible mobile device or if You download the wrong version of the Application for Your mobile device. We reserve the right to terminate the Service and the use of the Application should You be using the Service or Application with an incompatible or unauthorized device.

    10. We allow You to open only one Account in respect of one Email ID.

    11. You will not assign or otherwise transfer Your Account to any third party.

    12. In case of any unauthorized use of Your Account, You are to bring the same to Our notice promptly. In the event of such unauthorized use, please immediately reach Us at [email protected].

    13. In case, You are unable to access Your Account, please immediately inform Us at [email protected] and make a written request for blocking Your Account. We will not be liable for any unauthorized transactions made through Your Account prior to the expiry of 72 (seventy two) hours after You have made a request in writing for blocking Your Account, except in case of Force Majeure events which are beyond Our reasonable control.

    14. NOTWITHSTANDING ANYTHING CONTAINED ANYWHERE IN THESE T&Cs THE REGISTRATION PROCESS CONTAINED IN CLAUSE 4 OF THESE T&C’s SHALL NOT APPLY TO MEMBERS OF REGISTERED COMMUNITIES AND OPEN COMMUNITIES. THE REGISTRATION OF MEMBERS OF REGISTERED COMMUNITIES SHALL BE GOVERNED BY THE TERMS OF THE SPECIAL SERVICE LEVEL ARRANGMENTS BETWEEN OLA AND THE RECOGNIZED ENTITIES. THE REGISTRATION OF MEMBERS OF OPEN COMMUNITIES SHALL BE GOVERNED BY THE REGISTRATION REQUIREMENTS OF THE PLATFORM/ APPLICATION ALONE.

  6. Rights and Obligations: Do’s & Don’ts

    1. A booking can be made only through the Application.

    2. You shall share Your Ride only with members in the Community or Deemed Community or Registered Community or Open Community travelling along the same route. Such sharing shall be subject to a permissible deviation and the extent of the said deviation shall be determined by Us subject to Our sole discretion.

    3. For each city the maximum number of seats You shall be allowed to book per ride are as follows:

      City Number of seats per ride
      Delhi 2 seats
      Hyderabad 2 seats
      Mumbai 2 seats
      Bangalore 2 seats
      Chennai 2 seats
      Kolkata 2 seats
      Pune 2 seats
    4. With regard to Your use of the Ola Share Service, You acknowledge that there may be a delay in dropping You at Your destination, as the CSP may take a longer route to pick Your Co-Passenger or may drop him/her first if his/her drop location happens to be located before Yours, and that You shall have no claim against Ola in this regard.

    5. With regard to Your use of the Ola Share Express Service, You acknowledge and understand that the same is provided only on a fixed route as intimated on the Application. You will not be able to request for a deviation from the said route. Due to this, You further understand that Your destination may not be at the same location as Your drop-off point. It would be Your responsibility to ensure Your availability at the pre-determined pick-up location sufficiently in advance. The cancellation policy for Ola Share Express Services has been set out in Clause 13 below.

    6. You acknowledge that there may be a delay in dropping You at Your destination, as the CSP may take a longer route to pick Your Co-Passenger or may drop him/her first if his/her drop location happens to be located before Yours, and that You shall have no claim against Ola in this regard.

    7. You shall not use the Service for emergency hospital visits when You are in a condition of serious ill health or in any other case of emergency or urgency or any other situation of a similar nature. In the event that You choose to do so, You do so against the provisions of these T&Cs, and acknowledge that Ola shall have no obligation in this regard.

    8. You may use the Service for airport drops, but You are best advised not to use the Service for the same. In the event that You choose to do so, You acknowledge that Ola shall have no obligation in this regard.

    9. You are required to ensure that the Vehicle assigned to You in the manner provided in the T&Cs bears the same registration number and the registration details specified to You through the Application and/or SMS. You shall not be allowed to exchange seats with a Customer who is assigned a seat in a different Vehicle.

    10. Customers shall be dropped in order of their drop locations.

    11. You represent to Ola that while using the Service and during Your journey in the Vehicle, You shall (a) behave in a disciplined and decent manner; (b) refrain from disturbing, misbehaving with, or in any other manner adversely affecting the quality of the journey of Your Co-Passengers and the CSP.

    12. No change in drop location shall be allowed once Ola confirms the booking.

    13. You shall ensure that:

      • You report promptly on time at the pick-up location;

      • You avoid talking loudly over the phone in the Vehicle;

      • You do not use foul language in the Vehicle;

      • You do not play music in the Vehicle and/or do any act which may cause any discomfort to Your Co Passenger(s) or the CSP;

      • You do not share Your personal information with Your Co-Passenger(s) or the CSP, and if You do so, the same is at Your own risk. You maintain decorum and refrain from indulging in heated discussions or debate(s) with Your Co-Passenger(s) or the CSP;

      • You avoid getting personal or overtly friendly with Your Co-Passenger(s) or CSP.

      • You do not consume eatables (including drinking beverages) in the Vehicle;

      • You keep Your belongings with You only. You do not utilize Your Co-Passenger’s seat for Your belongings;

      • You do not indulge in any inappropriate behavior, verbal or otherwise, with Your Co-Passenger(s) or the CSP.

  7. General Customer behaviour while using transport service through CSP

    1. You shall maintain reasonable behavior while utilizing the services offered by the CSP.

    2. You shall take full responsibility of Your items. In case of lost items during the Ride, We will try to locate the items on a "best-effort" basis, but We shall not be responsible for the same in case of any losses or damages arising out of such lost items.

    3. You shall not:

      • Ask the CSP to break any traffic/transport/city police and/or government rules and any Applicable Laws for any purpose (especially for reaching the destination earlier);

      • Pressurize the CSP to overload the boot space of the Vehicle with luggage. (The Customer shall not be generally allowed to use the seating area of the Vehicle for placing any kind of luggage); and

      • Request the CSP to halt at automated teller machines (ATM), shops, etc. or any other unauthorized locations; and

      • Consume alcohol and banned substances including drugs and psychotropic substances, smoke or consume any toxins while in the Vehicle.

  8. Use of Application

    You agree, undertake and confirm that Your use of the Application shall be strictly governed by the following binding principles:

    1. You may use the Platform/ Application for lawful purposes only.

    2. You shall not host, display, upload, modify, publish, transmit, update or share any information that:

      • belongs to another person and to which You do not have any right to; or that interferes with another user's use and enjoyment of the Platform/Application or any other individual's use and enjoyment of similar services; or

      • is harmful, harassing, blasphemous, defamatory, obscene, pornographic, libelous, invasive of another's privacy, hateful, or ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever, or unlawfully threatening or unlawfully harassing another user, the same being qualified to include behavior termed as "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986,; or

      • is misleading in any way; or

      • is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; or

      • involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming"; or

      • infringes upon or violates any third party's rights, [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number)]; or

      • contains restricted or password-only access pages, or hidden pages or images (those not linked to the Application or from another accessible page); or

      • provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; or

      • provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; or

      • contains video, photographs, or images of another person without his or her express written consent and permission, or the permission or the consent of his her guardian in the case of a minor; or

      • tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable codes of conduct or end user access and license agreements) to the Platform/Application or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform/ Application or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; or

      • engages in commercial activities and/or sales without Our prior written consent, including activities such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" items. [Throughout these T&Cs, Our "prior written consent" means a communication coming from Our authorized representative, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization]; or

      • refers to any website or URL that, in Our sole opinion, contains material that is inappropriate for the Application, or contains content that would be prohibited or violates the letter or spirit of these T&Cs; or

      • harm minors in any way; or

      • is fraudulent or involve the sale of counterfeit or stolen items; or

      • violates any law for the time being in force; or

      • deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; or

      • exhibits the tenor of impersonating another person; or

      • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal identifiable information or attempt to interfere with the proper working of the Application/Platform or any transaction being conducted on the Application/Platform; or

      • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation; or

      • is false, inaccurate or misleading; or

      • directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any Applicable Law for the time being in force; or

      • creates any liability for Us or cause Us to lose (in whole or in part) the services of Our ISPs or other suppliers.

    3. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Application or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Application or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Application. We reserve the right to bar any such activity.

    4. You shall not copy, distribute or disclose any part of the Platform/Application in any medium.

    5. You shall not attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Platform/Application.

    6. You shall not take any action that imposes, or may impose, at Our sole discretion, an unreasonable or disproportionately large load on Our infrastructure.

    7. You shall not collect or harvest any personally identifiable information, including account names, from the Platform/Application.

    8. You shall not collect or harvest any personally identifiable information, including account names, from the Application.

    9. You shall not use the Application for any commercial purposes without having all necessary rights and licenses to the Content available on the Platform/ Application.

    10. You shall not impersonate another person or otherwise misrepresent Your affiliation with a person or entity, conducting fraud, hiding or attempting to hide Your identity.

    11. You shall not interfere with the proper working of the Platform/Application.

    12. You shall not access any content on the Platform/Application through any technology or means other than those capabilities provided by the Platform/Application.

    13. You shall not bypass the measures We may use to prevent or restrict access to the Platform/Application, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Platform/Application or the content therein.

    14. You shall not probe, scan or test the vulnerability of the Platform/Application or any network connected to the Application nor breach the security or authentication measures on the Application or any network connected to the Platform/Application. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Platform/Application, or any other customer of Ola, including any of Our account not owned by You, to its source, or exploit the Application or any service or information made available or offered by or through the Platform/Application, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Platform/Application.

    15. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform, Application or Our systems or networks, or any systems or networks connected to the Platform/Application.

    16. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Platform/Application or any service offered on or through the Application.

    17. You shall not use the Platform/Application or any Content for any purpose that is unlawful or prohibited by these T&Cs as well as the Applicable Law and/ or to solicit the performance of any illegal activity or other activity that infringes the rights of Ola or others.

    18. You shall not use the Services or the Platform/Application in any manner that could damage, disable, overburden, block or impair any of the servers connected to the Platform/Application. You may not attempt to gain unauthorized access to the Services through hacking, password mining or any other means.

    19. You shall not reverse engineer, decompile and disassemble any software used to provide the Services.

    20. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or any domain name used by Us or otherwise engage in any conduct or action that might tarnish the image or reputation of Ola on Our Platform, or otherwise tarnish or dilute any of Our trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by Us.

    21. Solely to enable Us to use the information so that We are not violating any rights You might have with respect to Your information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your information, in any media now known or not currently known, with respect to Your information. We will only use Your information in accordance with these T&Cs and Our privacy policy.

    22. You shall not engage in advertising to, or solicitation of, other users of the Application to buy or sell any products or services, including, but not limited to, services being displayed on or related to the Application. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Application. It shall be a violation of these T&Cs to use any information obtained from the Application in order to harass, abuse, or harm another person, or in order to contact, advertise, solicit, or sell to another person outside of the Application without Our prior explicit consent. In the event of Us according consent to a person to advertise through Our Application, We may, in order to protect Our users from such advertising or solicitation, reserve the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period, the same being subject to Our sole discretion.

    23. You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform/Application) as necessary to satisfy the Applicable Law, or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to disclose any information about You to law enforcement or other government officials, as We, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

    24. We reserve the right, but have no obligation, to monitor the materials posted on the Platform/Application. We shall have the right to remove or edit any Content that in Our sole discretion violates, or is alleged to violate, any Applicable Law or the spirit or letter of these T&Cs. Notwithstanding this right of OLA, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that such content posted does not necessarily reflect Our views. In no event shall We assume or have any responsibility or liability for any content posted or for any claims, damages or losses resulting from the use of the content and/or appearance of content on the Platform/Application. You hereby represent and warrant that You have all necessary rights in and to all content You provide and all the information it contains, and that such content shall not infringe any proprietary or other rights of third parties, and shall not contain any libelous, tortious, or otherwise unlawful information.

    25. We shall have all the rights to take necessary action and claim damages that may occur due to Your involvement/participation in any way on Your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

  9. Content Posted on Application and Intellectual Property

    1. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Platform and Application is owned, controlled or licensed by or to Us, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Ola.

    2. Except as expressly provided in these T&Cs, no part of the Platform/ Application and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent.

    3. You may use information on Our Services that has been made available by Us for downloading from the Platform/Application, provided You:

      • do not remove any proprietary notice language in all copies of such documents/ information; or

      • use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or

      • make no modifications to any such information; or

      • do not make any additional representations or warranties relating to such documents/ information.

    4. All trademarks, brands and service marks used in connection with the Platform, Application or Services offered are owned by Ola and is Ola’s property. Ola owns all copyrights and intellectual property rights and database rights in connection with the Services, Platform and the Application. For use of any third party's intellectual property, You need to get permission directly from the owner of the intellectual property for any use. Third party trademarks may appear on this Application and all rights therein are reserved to the registered owners of those trademarks.

    5. You agree to abide by laws pertaining to copyright, trademark, patent, and trade secret ownership and use of intellectual property, and You shall be solely responsible for any violations of any Applicable Laws and for any infringements of any intellectual property rights caused by use of the Platform/Application.

    6. You shall be responsible for any notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted by You on the Platform/Application (“Posted Content”). Such Posted Content will become Our property and You grant Us the royalty-free, sub-licensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such Posted Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Platform, Application and Ola’s (and its successors’ and affiliates’) business. We shall be entitled to use the Posted Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media, whether now known or hereafter devised, including the creation of derivative works that may include Posted Content. You agree that any Posted Content may be used by Us in the manner that We deem fit, consistent with Applicable Laws and You are not entitled to any payment or other compensation for such use of Posted Content by Us. Ola takes no responsibility and assumes no liability for the Posted Content that You or any other user or third party creates, stores, shares, posts or sends through the Application/Platform. You shall be solely responsible for Your Posted Content and the consequences of posting, publishing it, or sharing it and You agree that We are only acting as a passive conduit for Your online distribution and publication of Your Posted Content. Notwithstanding anything contained in these T&Cs, if Your Posted Content violates these T&Cs, You shall bear all legal responsibility and obligation for that content.

  10. Booking process

    1. You may download the Application on Your device for availing the Service and the Service shall be available only through the Application.
    2. For Ola Share: For making a booking, You will have to enter the destination on the booking screen of the Application. The pick-up address will be fixed to Your location at the time of making the booking and will be non-editable. Upon Your clicking the ‘Ride Now’ tab, the booking confirmation screen will pop up which will display the ETT and the ride fare. If You agree to the travel time and the fare You will be required to hit the ‘Confirm’ icon.
    3. For Ola Share Express: For making a booking, You will have to enter Your destination on the booking screen of the Application. Based on the destination specified by You, a pick-up address will be displayed as a fixed pick-up location closest to Your location at the time of making the booking, and will be non-editable. Such pick-up location shall be on the fixed routes on which the Ola Share Express Services are being offered. Upon Your clicking the ‘Ride Now’ tab, the booking confirmation screen will pop up which will display the ETT and the ride fare. If You agree to the travel time and the fare, You will be required to hit the ‘Confirm’ icon.
  11. Confirmation of booking

    1. We shall upon You clicking the “I Confirm” icon appearing at the bottom of Your screen, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed to You through the Application and/or vide an SMS and email to your Original ID. Please note that You are required to check the drop point before You click the ‘I Confirm’ icon and make all alterations or changes to the desired drop location before clicking the ‘I Confirm’ icon. In the event the booking is confirmed from Our end, You shall check the booking details like ETA, pick up place and such other details as Ola may deem fit and if there are incorrect details, the same needs to be informed to Us immediately. You shall be responsible for immediately reporting the errors, if any, that may have occurred in the information sent to You regarding booking confirmation. You shall bear the consequences and damages for any delay that may be caused to You due to Your failure to check the confirmation SMS/email or failure to inform Us of the incorrect details immediately.

    2. You may, upon availing or attempting to avail the Services, receive SMS messages on Your mobile phone or email notification from Us regarding the following: (i) confirmation of booking - including driver name, vehicle license number and the ability to contact the CSP by telephone; (ii) CSP declining Your booking; (iii) total charges to be paid. However, the above list is not exhaustive in nature and You may receive additional and different messages from Us. You hereby understand, agree and consent to the receipt of such messages/ communications from Us.

    3. Upon Your booking being processed and confirmed via the Application, e-mail and/or SMS, You will receive a timer notification on Your mobile phone after which You shall be required to board the booked cab not later than 2 (two) minutes of the notified pick up time. The CSP shall be under no obligation whatsoever to wait for You at Your boarding point beyond the lapse of 2 (two) minutes of the pick-up time notified to You. In case of any delay caused by You in arriving at the pick-up point and the Vehicle having proceeded without You, You shall have no claim against Ola or the CSP and Ola shall not be held liable in anyway whatsoever.

      For clarity, in the event, the Vehicle arrives later than the notified pick up time, the CSP shall wait no longer than 2 minutes from his time of arrival at the notified pick up point. (Illustration: When the notified pick up time is 10:00 AM, the CSP shall wait no longer than 10:02 AM. In the event, the CSP arrives at the notified pick up point at 10:10 AM, the CSP shall wait no longer than 10:12 AM)

  12. Payment

    Details of the charges payable by You is available on the Platform. You may choose to pay for the Services by either of the following two methods:

    1. Cash payment: Cash payment shall be made at the time of boarding the cab. Where You opt to pay by cash, You shall make the cash payment at the time of boarding, such amount shall be the amount specified to You at the time of booking confirmation. You will be required to pay the amount shared with You at the time of booking confirmation even if You opt to take a drop in between Your ride. The Customer shall make best efforts to tender exact change to the CSP.

    2. Online payment: Online payment for trips shall be made to Us at the time You board the Vehicle through an e-wallet i.e. OLAMONEY powered by one or more third party payment processors (“Payment Processors”). When You choose to make an online payment, We shall collect the fare on behalf of the CSP who will be responsible for providing the transportation services. You acknowledge that collection of the fare on behalf of the CSP in no way implies that the transportation services are being provided to You by Us. The processing of payments or credits, as applicable, in connection with Your use of the OLAMONEY will be subject to the terms, conditions, and privacy policies of the Payment Processor that We engage for the purpose. We will not be responsible for any errors by the Payment Processor. In connection with Your use of the Services, We will obtain certain transaction details, which We will use solely in accordance with Our privacy policy. In the event the payment cannot be accepted through the method offered on the Application, You shall be required to pay the fare of the transportation services in cash in terms of paragraph 11.1 (Cash payment) above.

    3. We will generate an invoice on behalf of the driver servicing Your offer request, which will be sent across to Your Original ID after the completion of the Ride. The invoice shall be indicative of all applicable charges including but not limited to the surcharge, toll charges, right time charge, wait time charge, service tax. Any payment made is non-refundable

    4. We may offer discounts and consequent deductions in the fare charged to the Customers at Our sole discretion. The invoice sent to the Customers shall be indicative of such discounts. Notwithstanding anything contained herein, these discounts may be varied from time to time at the sole discretion of Ola.

  13. Waiting policy

    The CSP shall wait only for 2 (Two) minutes for the Customer at the pick-up location. If the Customer does not board the Vehicle within 2 (Two) minutes, then the CSP/Ola may cancel the trip and leave the pick-up location.

  14. Cancellation policy

    1. Cancellation fee will be charged, details of which can be found on the Platform.

      • if you cancel after 2 minutes of making a booking
      • or if a driver cancels after waiting at your location for more than 3 minutes
    2. You will not be charged a cancellation fee if the driver is delayed by more than 5 minutes
    3. Cancellation fee will be added to the bill amount of Your next Ride.
  15. Luggage policy

    While using the Service, You may not carry heavy luggage like suitcase, big bags etc. with You. However, You can carry handbags, backpacks etc. which You can easily carry along with You, without taking much space or without using Your Co-Passenger’s seat space.

  16. Charges

    At present, We don’t charge You any fees for the use of Our Services. However, in the future, We reserve the right to charge fee and change Our policies, including these T&Cs, from time to time. In particular, We may at Our sole discretion introduce new services and modify some or all of the existing Services offered on the Application. In such an event We reserve the right, without notice to You, to introduce fees for the new services offered or amend/introduce fees for existing Services, as the case may be. Changes to the Fee and related policies shall automatically become effective immediately once implemented on the Application. It shall be Your responsibility to check the Platform/ Application for any such changes/ updates.

  17. Other businesses

    We do not take responsibility or liability for the actions, products, content and services on the Application, which are linked to affiliates and/or third party websites using Our APIs or otherwise. In addition, We may provide links to third party websites of affiliated companies and certain other businesses for which, We assume no responsibility for examining or evaluating the products and services offered by them, and We do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). We do not in any way endorse any third party website(s) or content thereof. Your reference to and use of the same, shall be solely at Your own risk.

  18. Links

    You must not use, on Your site or in any other manner, any trademarks, service marks or any other materials appearing on the Platform/Application, including any logos or characters, without Our express written consent and the consent of the owner of the mark or materials. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Platform/Application, without Our prior written consent.
  19. Termination and expiry of the account

    We reserve the right to modify, terminate or suspend the Services to You at any time, without prior notice, due to any changes in Our internal policy or the Applicable Laws or any breach of these T&Cs by You, or for any reason whatsoever. You can exit Your Community/Registered Community/Deemed Community/Open Community using the Application and/or terminate Your Account by submitting a request to Us at [email protected] We will make every effort to respond to Your request for termination at the earliest. Subject to Clause 4.13 above, You will remain responsible for all transactions that occurred prior to termination of Your Account.
  20. Disclaimers

    1. Except for Our limited role in providing You cab booking facility that You authorize or initiate, We are not involved in any underlying transaction between You, any other Customer, CSPs and/or other third party. We are not a selling agent in relation to any sale of goods or services to You by any CSP or any other third party. We shall not be liable for the quality, safety, reliability, legality, delivery or any other aspect of any service that You may avail using the Platform/Application. Your use of the Service is at Your sole risk. The Service is provided on an "as is" and "as available" basis. We do not guarantee and do not promise any specific results from use of the Application and/or the Services, including the ability to avail the Services at any particular location or time. We disclaim all warranties of any kind whether express or implied including without limitation, any representation or warranty for accuracy, availability, continuity, uninterrupted access, timeliness, sequence, quality, performance, security, merchantability, fitness for any particular purpose, non-infringement or completeness. Without prejudice to the forgoing paragraph, We do not warrant that:
      • The Platform/Application will be constantly available, or available at all; or
      • The information on the Platform/Application is complete, true, accurate or non-misleading; or
      • The Platform, Application; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Application; their servers; or electronic communication sent from Us are free of viruses or other harmful components; or
      • Content on the Platform/Application constitutes, or is meant to constitute, advice of any kind;
    2. Your correspondence or business dealings with, or participation in promotions of, third party advertisers found on or through the Platform/Application, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such third party advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third party advertisers on the Platform/Application.
    3. Ola shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of cab service offered by CSP or due to the failure of CSP to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Ola or any person or any organization involved in the above mentioned systems, including any delay in providing the transportation services.
    4. You acknowledge that while Ola employs certain quality control measures, Ola does not, and cannot exercise control over the quality or safety of the transportation that is made use of by You through the Services.
    5. Ola will not be liable for any damages of any kind arising from the use of the service offered by the CSP including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
    6. Ola will take all reasonable measures to ensure that CSP should fulfill his duty properly, but there may be exceptions and if any Customer misses the train or flight or bus, Ola will not be held liable for any such compensation. The Customer is advised to make alternate arrangement in case the Vehicle has not reached due to any reason.
    7. The ride services, and any claim resulting from the same, while requested through the Application, remains the responsibility of the CSPs and Ola shall not be liable for any conduct of the CSPs. Ola encourages You to notify any complaints that You may have against any CSP that You may have hired using the Platform/ Application.
    8. Ola is not responsible for the conduct, whether online or offline, of any other user of the Application or Services. You are solely responsible for Your interactions with other users, whether CSPs or Co-Passengers. By using the Application and the Services, You agree to accept such risks and acknowledge that Ola is not responsible for the acts or omissions of other users.
    9. The Customer acknowledges that in the event the Customer does not avail the service(s) in the Vehicle allocated to him/her by Ola, and/or the Customer exchanges the seat allocated to him/her with a seat allocated to another Customer in another Vehicle, the Customer shall do so at his/her own and sole risk. Ola shall not bear any liability arising out of or in connection with such acts on the part of the Customers.
    10. All the Vehicles registered with Ola Platform are continuously tracked using GPS for security reasons only. It is expressly made clear to You hereby that Ola does not own any cabs nor does it directly or indirectly employ any of the CSPs for the cabs. Ola disclaims any and all liability in respect of the CSPs and the Vehicles/ cabs alike.
    11. The location data made available on the Application is basic is nature, and meant to provide guidance to CSPs only. You acknowledge that it is not intended to be relied upon in situations where precise location information is required, or where erroneous, inaccurate or incomplete data may lead to death, personal injury, property or environmental damage. Ola does not guarantee the availability, accuracy, completeness, reliability, or timeliness of location data displayed.
    12. We do not authorize anyone to make a warranty on Our behalf and You may not rely on any statement of warranty as a warranty by Us.
    13. Ola and its representatives, officers, employees, agents and contractors shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from Your use or non-use of the Service or the Platform/Application, or Your reliance upon the Service or the information contained in the Application (whether arising from Ola or any other person's negligence or otherwise).
    14. We do not warrant that Your use of the Platform, Application or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error-free, or will meet Your requirements, that any defects in the Platform/Application will be corrected, or that the Platform/Application is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the Platform, Application or Services.
  21. Privacy and Security

    1. We will take every reasonable effort not to share any of trip details, Registration Data or other personal information (collectively, "Personal Information") You provide Us, except as required under any Applicable Law, or to the limited extent necessary for Us to implement any booking instructions We receive from You, or as per Our privacy policy. Please read Our privacy policy for further details regarding the use of Your Personal Information. We will bear no liability for the consequences in any event where Your Personal Information has been willingly or inadvertently shared by You with any third party.
    2. You acknowledge that the information made available by You on the Platform/Application, including location data, may be accessible to certain other users of the Platform/Application.
    3. You hereby expressly consent to receive communications from Us through Your registered phone number and/or Original ID. You consent to be contacted by Us via phone calls and/or SMS notifications. You agree that any communication so received by You from Us will not amount to spam, unsolicited communication or a violation of Your registration on the national do not call registry.
    4. You are solely responsible for maintaining the confidentiality of Your Registration Data and will be liable for all activities and transactions that occur through Your Account and the Platform/Application, whether initiated by You or any third party. The password and other details of the Account should not be shared with any third party. Your Account is non-transferable and is not capable of being transferred/ sold to a third party. We shall not be liable for any loss that You may incur as a result of someone else using Your password or Account, either with or without Your knowledge.
    5. It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Platform/Application and that You may be involuntarily exposed to such offensive and obscene materials. It is also possible for others to obtain Personal Information about You on the public forum due to Your use of the Platform/Application, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses, but by using the Platform/Application You acknowledge and agree that We shall not be responsible for the use of any Personal Information that You publicly disclose or share with others on the Platform/Application. Please carefully select the type of information that You publicly disclose or share with others on the Platform/Application, or from the Platform/Application on other social platforms (including Facebook etc).
  22. Notices and Communication

    1. Any notice or notification in relation to these T&Cs which You wish to make to Us must be made in writing to:
      Attn: Team Ola Share
      Address: 4th Floor, Cherry Hills Building, Embassy Golf Links Business Park, Koramangala Inner Ring Road, Domlur, Bangalore 560071
      E-mail: [email protected]
    2. All Your communication with Us will be of a professional nature only. You will not contact Us to harass, intimidate or threaten any person, or to promote any cause, which You may support.
    3. You will be subject to Our T&Cs and privacy policy
  23. Indemnity and Limitation of Liability

    1. You will defend, indemnify and hold harmless Ola, and each of its affiliates (and its respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any Claim that arises out of or relates to: the use or misuse of Services, Platform, Application or any violation of these T&Cs.
    2. For purposes hereof: "Claim" means any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity.
    3. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTES WITH US IS THE CANCELLATION OF YOUR ACCOUNT. IN NO EVENT SHALL OLA BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE T&Cs, INCLUDING LOST PROFITS, ONWARD JOURNEY, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, EVEN IF WE HAVE BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO OUR ARISING OUT OF YOUR USE OF THE PLATFORM, APPLICATION AND SERVICES, REGARDLESS OF THE FORM OF ACTION, EXCEED INR 1000/- (RUPESS ONE THOUSAND ONLY).
  24. Force Majeure

    1. We shall not be liable for any failure to perform any obligations under this T&Cs, if the performance is prevented, hindered or delayed by a Force Majeure event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues.
    2. For the Purpose of this clause “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of Ola.
  25. Copyright complaint

  26. Waiver

    Our failure, delay or omission to exercise or enforce any rights or provisions of these T&Cs will not constitute a waiver of such rights or provisions. A waiver on any one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions. Any claim in relation to Services or T&Cs should be filed within 3 (Three) months from when the cause of action arose. Any claims filed beyond this time period shall be barred.
  27. Revision of T&Cs

    1. We reserve the right to change any of the T&Cs or any policies or guidelines governing the Platform, Application or Services, at any time and at Our sole discretion. Any changes will be effective upon posting of the revisions on the Platform/Application and We may send You an automated e-mail to Your Original ID informing about the changes made. You can see the date on which these T&Cs were last updated by referring to the legend ‘Last Updated on’ at the beginning of these T&Cs.

    2. Unless otherwise specified by Us, revised T&Cs will take effect automatically and be binding from the day they are posted on the Platform/Application. By continuing to access or use Services, You will be deemed to have agreed to accept and be bound by such revised T&Cs. If You do not agree to the revised T&Cs, You should discontinue accessing Our Platform/Application or using Our Services immediately.

    3. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these T&Cs, at any time without any prior written notice to You. It is Your responsibility to review these T&Cs periodically for updates/ changes. Your continued use of the Application following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these T&Cs, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Application.

  28. Customer Grievance Redressal Policy

    1. If You are not satisfied with the quality of Service(s) offered or have any other complaints or grievance, please contact Our customer care at  [email protected]

    2. The procedure of escalation of complaints shall be as follows:

      Escalation Level – 1: Write to Team Ola Share
      Address: 4th Floor, Cherry Hills Building, Embassy Golf Links Business Park, Koramangala Inner Ring Road, Domlur, Bangalore 560071
      E-mail: [email protected]
      Response Time: 72 hours
  29. Severability

    If any part of these T&Cs is determined to be invalid or unenforceable pursuant to the Applicable Laws then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these T&Cs will continue in effect.

  30. Governing Law and Dispute Resolution

    1. Any dispute, controversy or claim arising out of or relating to this T&Cs or the validity, interpretation, breach or termination thereof (“Dispute”), including claims seeking redress or asserting rights under the Applicable Law shall be amicably settled through mutual consultation and escalation at such offices of Ola as Ola may designate. If the Dispute is not settled amicably as aforesaid within a period of 14 (Fourteen) calendar days, the matter would be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. Arbitration shall be presided over by a sole arbitrator mutually appointed by Us and the Customer.

    2. The arbitration proceedings shall be conducted in the English language. The venue for the arbitration proceedings shall be Bengaluru.

    3. This T&Cs shall be governed by and construed in accordance with the laws of India and, subject to this Clause 29, We and You agree and undertake that any controversy or claim arising out of or relating to these T&Cs will be adjudicated exclusively before a competent court in Bengaluru, India only.

  Share Pass

Please click on below link for Share Pass Terms and Conditions :

Share Pass TNC

  Ola Select

Please click on below link for Ola Select Terms and Conditions :

Ola Select TNC

  Ola Credit

Please click on below link for Ola Credit Terms and Conditions :

Ola Credit TNC

  Carpool

USER TERMS AND CONDITIONS

These terms and conditions (“T&Cs”) apply to Your access to, and use of the Application (defined hereinbelow). The Application is operated by ANI Technologies Private Limited ,and its subsidiaries, associates, licensees, and affiliated companies (“ANI”).
You acknowledge that ANI is providing you with a revocabale license to use limited features of the Application and is not selling the Application or any features or technologies contained therein.
This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act”) and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical or digital signatures.
By continuing usage of the Application, You are consenting to be bound by these T&Cs. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE T&Cs BEFORE YOU USE THE APPLICATION AND FEATURES CONTAINED THEREIN. If You find any of the T&Cs unacceptable, do not tender your acceptance to use the Application or avail any of its features. YOUR AGREEMENT TO THESE T&Cs SHALL OPERATE AS A BINDING AND LEGALLY ENFORCEABLE AGREEMENT BETWEEN YOU AND ANI IN RESPECT OF THE FEATURES OFFERED/AVAILED USING THE MOBILE APPLICATION.
I. DEFINITIONS
All of the defined and capitalized terms in these T&Cs will have the meaning assigned to them here below:
  • “Account” refers to the User’s account on the mobile application OLA CABS enabling the use of the Application by the User.
  • “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, board, or a court of India.
  • “Application” shall mean the feature/category-icon “Carpool” within the mobile application “OLA CABS” and shall mean and include any updates provided by ANI from time to time.
  • “Car-pooling” shall mean the offer of, and acceptance, by the Traveller (defined hereinbelow) and the Co-Traveller (defined hereinbelow) respectively to share the same Vehicle for the purposes of transportation to and from mutually agreed locations on the Application.
  • “Co–Traveller” shall mean such User who accepts an offer by the Traveller (defined hereinbelow) for transportation in his Vehicle (defined hereinbelow) to and from mutually agreed locations on the Application.
  • “Custom Group” shall mean a closed group of like-minded people created by the Users who agree to be part of the same group for the purposes of Car-pooling. The Custom Group shall be called [please insert] on the Application.
  • “ETA” shall mean the estimated time of arrival of the Vehicle, at the pick up point of the Co- Traveller, provided by ANI before the Ride, which may change from time to time.
  • “ETT” shall mean the estimated travel time of the Ride, provided by ANI during the Ride, which may change from time to time.
  • “Open Group” shall include such Users who do not wish to carry on Car-pooling within a Custom Group and are willing to be grouped together and are grouped together with other similar Users by ANI for the purposes of Car-pooling.
  • “Registration Data” shall mean and may include the present, valid, true and accurate name, Email ID, age and such other information as may be required by ANI from time to time, provided by the Users at the time of registration on the mobile application OLA CABS or otherwise.
  • “Ride” shall mean the journey to and from the mutually agreed locations on the Application, by and between the Traveller and the Co-Traveller.
  • “Traveller” shall mean such User who offers to share his Vehicle with other Users for facilitating transportation to and from mutually agreed locations on the Application.
  • “User” shall mean persons who have created an Account and use the Application.
  • “Vehicle” shall mean a motorcar as defined under the Motor Vehicles Act, 1988, which is owned and registered in the name of the Traveller.
  • "You", “Your" or “Yourself” shall mean reference to the User accessing the Application.
II. Interpretation
  1. Any reference to the singular includes a reference to the plural and vice versa, unless explicitly provided for otherwise; and any reference to the masculine includes a reference to the feminine and vice versa.
  2. Headings and captions are used for convenience only and will not affect the interpretation of the T&Cs.
  3. Any reference to a natural person will, unless repugnant to the context, include his legal heirs, executors and permitted assignees. Similarly, any reference to a juristic person such as ANI will, unless repugnant to the context, include its affiliates, successors and permitted assignees.
III. Eligibility
    You will be "Eligible" to use the Application only when You fulfill all of the following conditions:
    • You have attained at least 18 (eighteen) years of age.
    • You are competent to enter into a contract under the Applicable Laws.
    • You have no criminal antecedents and have never been convicted of any criminal offence in India.
    • You do not have any criminal proceedings pending against You in any courts in India.
  1. You may avail the services on the Application only if You fulfill the conditions as mentioned in 3.1.1 to 3.1.4 above. If You are not Eligible, please abandon any and all attempts to register or use the Application. By continuing usage of the Application, you represent and warrant to ANI that you satisfy the eligibility criteria listed above in clause 3.1.
  2. To use the Application You shall be required to update your User profile with details as requested at the time of sign up which may include without limitation personal information as well as personal login information and vehicle details.
  3. You acknowledge that We rely completely on the information provided by You and We shall not be held liable if You or anyone who uses Your Account to access the Application is not Eligible to use the same. ANI shall not be responsible for any authenticity of the information provided by the User for use of the Application.
  4. You shall not impersonate someone else or provide account information, an email address, mobile number, vehicle details or any other information that is not Your own. We shall bear no liability for false, incomplete, old or incorrect information provided by You.
  5. It is Your responsibility to check and ensure that You download the correct Application for Your device. We are not liable if You do not have a compatible mobile device or if You have not downloaded the updated version or if You have downloaded a wrong version of the Application for Your mobile device.
  6. You will not assign or otherwise transfer Your Account to any third party.
  7. In case of any unauthorized use of Your Account, You are to bring the same to Our notice promptly. In the event of such unauthorized use, please immediately reach Us at [email protected].
  8. In case, You are unable to access Your Account, please inform Us at [email protected] and make a written request for blocking Your Account. We will not be liable for any unauthorized transactions made through Your Account prior to the expiry of 72 (seventy two) hours after You have made a request in writing for blocking Your Account except in case of Force Majeure events which are beyond Our reasonable control.
IV. Booking process
  1. The Traveller may offer to share his Vehicle with other Users on the Application and the Traveller shall share his point of origin and destination for the Ride for the said purpose.
  2. The Co-Traveller may place a request for a Traveller on the Application by providing his point of origin and destination for the desired Ride.
  3. The Application shall through technologically automated means connect Travellers and Co-Travellers having common or close points of origin and destinations for a Ride.
  4. ANI shall share the necessary details of the Traveller and the Co-Traveller with the other party so connected through the Application and the Co-Traveller shall have the option of accepting or rejecting the offer placed by the Traveller for the Ride between the desired points of origin and destination, until the Ride begins.
  5. Only one 1 (one) Co-Traveller shall be allowed along with a Traveller in one Ride.
V. Non-Commercial Activity
  1. The purpose of the Application is strictly limited to facilitating sharing of Vehicles between Travellers and Co-travellers for a Ride. The Application shall under no circumstances be used to offer or accept Car-pooling services for hire or reward or profit or any commercial or professional benefit. The Application is only a communication platform intended to connect Travellers with Co-travellers en-route the Traveller’s destination point.
  2. You agree not to demand any reward or make profit in any form, from any Ride.
  3. You shall not offer any services whatsoever including without limitation package deliveries, additional drop-offs and pick-ups of any other person en-route the destination or at any other point during the Ride.
VI. Users Obligations
  1. You may place a request with respect to Car-pooling only through the Application.
  2. You understand and undertake that the use of the Application is only for Your exclusive purpose. You shall not be allowed to offer/request/accept rides on behalf of others under any circumstances whatsoever.
  3. You are expected not to change drop locations once the Ride is confirmed.
  4. You are expected to (a) behave in a disciplined and decent manner; (b) refrain from disturbing, misbehaving with each other, or in any other manner adversely affecting the quality of the Ride.
  5. You are expected to avoid talking loudly over the phone.
  6. You are expected not to use foul language in the Vehicle.
  7. You are expected not to share Your personal information with each other. You maintain decorum and refrain from indulging in heated discussions or debate(s) with each other.
  8. You are expected to avoid getting personal or overtly friendly with each other.
  9. You are expected not to consume eatables (including alcohol or any other intoxicating beverages) in the Vehicle.
  10. You are expected to keep Your belongings with You only.
  11. You shall not carry your pets or any other animal(s) in the Vehicle.
  12. The Traveller shall ensure that:
    • he maintains his Vehicle in a good condition and is not under the influence of alcohol or any kind of drugs at the time of raising request for Car-pooling.
    • he endeavors to arrive at the Co-Travellers pick-up point on or before the ETA and shall also endeavor to drop the Co-Traveller at his/her destination point on or before ETT.
    • he complies with all applicable traffic laws at all times during the Ride.
  13. The Co-Traveller shall ensure that the Vehicle assigned to him in the manner provided in the T&Cs bears the same registration number and the registration details specified to the Co-Traveller through the Application and/or SMS.
  14. The Co-Traveller acknowledges that there may be a delay in reaching the destination, depending upon the traffic situation and owing to certain unavoidable circumstances.
  15. Women Users are advised to use their own prudence in offering or accepting a Ride on the Application as ANI cannot guarantee the authenticity of the data shared by other Users.
  16. Women Users are advised to share the ride details with family, friends, relatives or any such other person which such User may deem fit. The Application contains necessary features to enable such Users to share the details of their Ride.
VII. Privacy, Security and Terms of Use
  1. We will take every reasonable effort not to share any of trip details, Registration Data or other personal information (collectively, "Personal Information") You provide Us, except as required under any Applicable Law, or to the limited extent necessary for Us to implement any Ride related instructions We receive from You. Please read Our privacy policy (available at www.olacabs.com) for further details regarding the use of Your Personal Information. We will bear no liability for the consequences in any event where Your Personal Information has been willingly or inadvertently shared by You with any third party.
  2. You acknowledge that the information made available by You on the Application, including location data, may be accessible to certain other users of the Application.
  3. You hereby expressly consent to receive communications from Us through Your registered phone number and/or e-mail ID. You consent to be contacted by Us via phone calls and/ or SMS notifications. You agree that any communication so received by You from Us will not amount to spam, unsolicited communication or a violation of Your registration on the national do not call registry.
  4. You are solely responsible for maintaining the confidentiality of Your Registration Data and will be liable for all activities and transactions that occur through Your Account and the Application, whether initiated by You or any third party. The password and other details of the Account should not be shared with any third party. Your Account is non-transferable and is not capable of being sold to a third party. We shall not be liable for any loss that You may incur as a result of someone else using Your password or Account, either with or without Your knowledge.
  5. You shall not probe, scan or test the vulnerability of the Application or any network connected to the Application nor breach the security or authentication measures on the Application or any network connected to the Application. You may not reverse look-up, trace or seek to trace any information on any other User of the Application, or any other customer of ANI, including any of ANIs account not owned by You, to its source, or exploit the Applicaion or any service or information made available or offered by or through the Application, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Application.
  6. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Application or ANIs systems or networks, or any systems or networks connected to the Application.
  7. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to ANI on or through the Application or any service offered on or through the Application. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
  8. You may not use the Application or any content for any purpose that is unlawful or prohibited by these T&Cs, or to solicit the performance of any illegal activity or other activity that infringes the rights of ANI or others.
  9. You shall not use the Application in any manner that could damage, disable, overburden, block or impair any of the server connected to the Application. You may not attempt to gain unauthorized access to the services through hacking, password mining or any other means.
  10. You may not reverse engineer, decompile and disassemble any software used to provide the services on the Application.
  11. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about ANI or the brand name or domain name used by ANI or otherwise engage in any conduct or action that might tarnish the image or reputation, of ANI or its merchants on platform or otherwise tarnish or dilute any of ANIs trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by ANI.
  12. You shall not engage in advertising to, or solicitation of, other Users of the Application to buy or sell any products or services, including, but not limited to, services related being displayed on or related to the Application. It shall be a violation of these T&Cs to use any information obtained from the Application in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of the Application without ANIs prior explicit consent. In order to protect ANIs Users from such advertising or solicitation, ANI reserves the right to restrict the number of messages or emails which a User may send to other Users in any 24-hour period which ANI may deem appropriate in its sole discretion.
  13. You understand that ANI has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Application) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, ANI can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as ANI, in its sole discretion, believes necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
  14. Your correspondence or business dealings with, or participation in promotions of, third party advertisers found on or through the Application, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such third party advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third party advertisers on the Application.
  15. ANI shall have all the rights to take necessary action and claim damages that may occur due to Your involvement/participation in any way on Your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).
VIII. Intellectual Property
  1. All trademarks, brands and service marks used in connection with the Application and/or feature(s) offered are owned by ANI and is ANI’s property; ANI owns all copyrights and intellectual property rights and database rights in connection with the Application. For use of any third party's intellectual property, You need to get permission directly from the owner of the intellectual property for any use. Third party trademarks may appear on this Application and all rights therein are reserved to the registered owners of those trademarks.
  2. You agree to abide by laws pertaining to copyright, trademark, patent, and trade secret ownership and use of intellectual property, and You shall be solely responsible for any violations of any Applicable Laws and for any infringements of any intellectual property rights caused by use of the interface/Application.
  3. Except as expressly provided in these T&Cs, no part of the Application and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent.
  4. You may use information that has been made available by Us for downloading from the Application, provided You:
    • do not remove any proprietary notice language in all copies of such documents; or
    • use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or
    • make no modifications to any such information; or
    • do not make any additional representations or warranties relating to such documents.
IX. Termination and Suspension of the Account
  1. We reserve the right to modify, terminate or suspend the Application at any time without prior notice due to any changes in internal policy or the Applicable Laws or any breach of these T&Cs by You or for any reason whatsoever.
  2. You may terminate Your Account by submitting a request to Us at [insert e-mail id] We will make every effort to respond to Your request for termination at the earliest. You will remain responsible for all activities that occurred prior to termination of Your Account.
  3. Further, We shall also reserve the right to suspend Your Account without any notice to You in the event ANI suspects that Your account is being used in a manner so as to cause nuisance or prejudice ANI or any other persons in a fraudulent manner.
X. Limitation of Liability & Indemnity
  • All or any direct or indirect liability arising out of or in connection with the Ride and/or as a consequence of misuse of the application, delays caused to a User, losses (financial and otherwise), injury or death occurring during the Ride shall be the sole responsibility of the Users. ANI shall not be a party to any dispute and/or claims arising in connection with the Ride offered and availed through the Application. It is re-iterated here that ANI is acting merely as a facilitator and is not privy to any contract / agreement amongst and between the Users. Further, any loss to a User or any other person caused due to reasons such as fraudulent practices, negligence, impersonation, rash & negligent driving, traffic rules violation of any User shall in no manner, whatsoever, make ANI liable and the same shall be the sole responsibility of the concerned User.
  • You will defend, indemnify and hold harmless ANI, each of its affiliate(s) (and its respective employees, directors, agents and representatives) and any person determined by ANI from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any Claim that arises out of or relates to the use or misuse of the Application or any violation of these T&Cs. For purposes hereof: "Claim" means any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity.
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTES WITH US IS THE CANCELLATION OF YOUR ACCOUNT. IN NO EVENT SHALL ANI BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE T &Cs, INCLUDING LOSS , ONWARD JOURNEY, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, EVEN IF WE HAVE BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO OUR ARISING OUT OF YOUR USE OF THE APPLICATION, REGARDLESS OF THE FORM OF ACTION, EXCEED INR 1000/- (RUPESS ONE THOUSAND ONLY).
XI. Disclaimers
  1. Except for Our limited role as facilitator of Car-pooling between the Traveller and Co-Traveller, We are not involved in any understanding between You and any other User or other third parties. We shall not be liable for the quality, safety, reliability, legality, delivery or any other related or connect matter with the Rides resulting from Car-pooling.
  2. Your use of the Application is at Your own risk. The Application and/or its features are provided on an "as is" and "as available" basis. We do not guarantee and do not promise any specific results from use of the Application, including the availability or otherwise of the features forming part of the Application at any particular location or time. We disclaim all warranties of any kind whether express or implied including without limitation, any representation or warranty for accuracy, availability, continuity, uninterrupted access, timeliness, sequence, quality, performance, security, merchantability, fitness for any particular purpose, non-infringement or completeness. Without prejudice to the forgoing paragraph, We do not warrant that:
    • This Application will be constantly available, or available at all; or
    • The information on this Application is complete, true, accurate or non-misleading; or
    • This Application; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Application; their servers; or electronic communication sent from Us are free of viruses or other harmful components; or
    • Content on the Application constitutes, or is meant to constitute, advice of any kind;
  3. ANI shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the User/s arising out of Rides resulting from Car-pooling including but not limited to any direct, indirect, incidental, punitive, and consequential damages. The Ride, and any claim resulting from the same, requested through the Application, remains the responsibility of the respective Users against whom the claim is made and ANI shall not be liable for any conduct of any of the Users using the Application.
  4. ANI is not responsible for the conduct, whether online or offline, of any User of the Application. You are solely responsible for Your interactions with other Users, whether Travellers or Co-Travellers. You acknowledge that ANI is not responsible for the acts or omissions of any User whatsoever.
  5. We do not authorize anyone to make a warranty on Our behalf and You may not rely on any such statement of warranty as a warranty by Us.
  6. ANI and its representatives, officers, employees, agents and contractors shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from Your use or non-use of the Application, or Your reliance upon the information contained in the Application (whether arising from ANI or any other person's negligence or otherwise).
XII. Notices and communication
  1. Any notice or notification in relation to these T&Cs which You wish to make to Us must be made in writing to:
    Attn: Team Carpool
    Address: 4th Floor, Cherry Hills Building, Embassy Golf Links Business Park, Koramangala Inner Ring Road, Domlur, Bangalore 560071
    E-mail: [email protected]
  2. All Your communication with Us will be of a professional nature only. You will not contact Us to harass, intimidate or threaten any person, or to promote any cause, which You may support.
  3. You will be subject to Our T&Cs and privacy policy.
XIII. Force Majeure
  1. We shall not be liable for any failure to perform any obligations under this T&Cs, if the performance is prevented, hindered or delayed by a Force Majeure event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues.
  2. For the Purpose of this clause “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of ANI.
XIV. Waiver
Our failure, delay or omission to exercise or enforce any rights or provisions of these T&Cs will not constitute a waiver of such rights or provisions. A waiver on any one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions. Any claim in relation to the Application or T&Cs should be filed within 3 (Three) months from when the cause of action arose. Any claims filed beyond this time period shall be barred.
XV. Amendment of T&Cs
  1. We reserve the right to change any of the T&Cs or any policies or guidelines governing the Application or any features attached to the Application, at any time and at Our sole discretion. Any changes will be effective upon posting of the amendments/modifications on the Application and We may send You an automated e-mail to Your email-ID informing about such changes.
  2. Unless otherwise specified by Us, amended T&Cs will take effect automatically and be binding from the day they are posted on the Application. By continuing to access or use the Application or any features attached to it, You will be deemed to have agreed to accept and be bound by such amended T&Cs. If You do not agree to the amended T&Cs, You should discontinue accessing Our Application and/or its features immediately. As long as You comply with these T&Cs, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Application and related features.
XVI. Severability
If any part of these T&Cs is determined to be invalid or unenforceable pursuant to the Applicable Laws then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these T&Cs will continue in effect.
XVII. Entire Agreement
These T&Cs constitute the entire agreement between the User and ANI with respect to ANIs services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and ANI with respect to this service. A printed version of the T&C and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the T&C to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
XVIII. Governing Law and Dispute Resolution
  • Any dispute, controversy or claim arising out or in connection with the use of the Application and/or its features or relating to these T&Cs and interpretations thereof or the validity, interpretation, breach or termination thereof (“Dispute”), including claims seeking redress or asserting rights under the Applicable Law shall be amicably settled through mutual consultation and escalation at such offices of ANI as ANI may designate. If the Dispute is not settled amicably as aforesaid within a period of 14 (Fourteen) calendar days, the matter would be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. Arbitration shall be presided over by a sole arbitrator mutually appointed by Us and the User.
  • The arbitration proceedings shall be conducted in the English language. The venue for the arbitration proceedings shall be Bangalore.
  • These T&Cs shall be governed by and construed in accordance with the laws of India. We and You agree and undertake that any controversy or claim arising out of or relating to these T&Cs will be adjudicated exclusively before a competent court in Bangalore, India only.

  Ola Shuttle

Please click on below link for Ola Shuttle Terms and Conditions :

Ola Shuttle TNC

  Cancellation Policy

  1. In Micro/Mini/Prime/Sedan/Suv/Luxury and Rental

    Cancellation fee will be charged :

    • If you cancel after 5 minutes after the cab is allotted or
    • If a driver cancels after waiting at your location for more than 5 minutes
    • You will not be charged a cancellation fee if the driver is delayed by more than 5 minutes
    • Cancellation fee will be added to the bill amount of your next ride.

  2. In Share

    Cancellation fee will be charged :

    • If you cancel after 2 minutes after the cab is allotted or
    • If a driver cancels after waiting at your location for more than 3 minutes
    • You will not be charged a cancellation fee if the driver is delayed by more than 5 minutes
    • Cancellation fee will be added to the bill amount of your next ride.

  3. In Outstation

    Cancellation fee will be charged :

    • If you cancel after 5 minutes after the cab is allotted
    • Cancellation fee will be added to the bill amount of your next ride.

  Olacabs Terms and Conditions

Please click on below link for Ola Terms and Conditions :

Ola T&C

  Offer Specific Terms & Conditions

Last Updated: 7th OCT 2015

These general terms & conditions of offer ("General Offer Terms") shall constitute a legally binding and enforceable contract between the Customer availing the Offer ("Customer(s)/ You/ Your") and ANI Technologies Private Limited ("OLA"). You are not bound in any way to participate in the Offer. By availing the Offer, You unequivocally accept to be bound by the terms set out below. The participation is voluntary and any purchase or transaction on the OLA Platform shall be deemed as acceptance of the terms and conditions mentioned herein. These General Offer Terms along with any other offer specific terms as may be issued by OLA from time to time shall constitute the entire understanding between OLA and You and these General Offer Terms shall supersede any other offer specific terms in the event of conflict unless such offer specific terms expressly supersede these General Offer Terms.

  1. The offer is valid ONLY on OLA Mobile Application and can be availed on cab Services and shall not be applicable to the black and yellow taxi (Kaali Peeli), Taxi for Sure cabs unless expressly communicated by OLA otherwise.
  2. The taxi/cabs services (“Services”) provided by third parties on the OLA mobile application (“OLA Platform”) shall be the responsibility of the third party providing the Services and all claims shall be against that third party (“Service Provider”) providing the service to which the offer applies.
  3. Offers shall not be clubbed with other Offers as a matter of OLA’s policy.
  4. You shall become ineligible to participate in this Offer if You are barred from using services of OLA during Offer Period. OLA reserves the right to disqualify any Customer from the benefits of the Campaign/Offer, if any fraudulent activity is identified as being carried out by the Customer for the purpose of availing the benefits under the Campaign/Offer or otherwise by use of the service.
  5. OLA disclaims all warranties, conditions or statements, whether express, implied or statutory, including, without limitation, the implied warranties or conditions of merchantability, quality and / or fitness for the products or services included in this Offer, the Services or for any other purpose.
  6. Limitations:

    • Pictures of products shown in the communication sent to the Customer either through mailers or advertised on OLA website, are for representation purposes only and may not bear a resemblance to the actual Services provided by the relevant Service Provider. OLA shall under no circumstances be responsible towards the same.
    • Services offered under this program are subject to availability from the respective Service Provider in relevant geographical location and in no circumstances OLA shall be liable for non-availability of any of the Services.
    • Under no circumstance will the Offer/Discount being offered under this Program be settled or exchanged in cash or through OLA Money.
    • All liability with respect to the Services availed lies solely with the respective Service Provider.
    • OLA or the Service Provider shall not be liable for any indirect or speculative or consequential or penal damages, including, but not limited to, any loss of use, loss of data and loss of income or profits, irrespective of whether it had an advance notice of the possibility of any such damages. Notwithstanding anything contained in this General Offer Terms, the total liability of OLA and the Service Provider, shall not, in any circumstances, exceed the Rs. 1000/- (Rupees One Thousand only), irrespective of the nature of the claim which results in such liability and whether based on contract or tort or any other theory of law.
  7. The Offer shall be subject to usual force majeure events.
  8. OLA may at its sole discretion refuse, deny, discontinue, withdraw and terminate the Offer at any time during the Offer Period without assigning any reasons whatsoever and without any prior notice to You.
  9. All disputes shall be settled amicably, on failure to do so within 30 (Thirty) days, such disputes shall be resolved by a sole arbitrator appointed by mutual agreement of the parties. The proceedings of the arbitration shall be conducted in accordance with the provisions of the Arbitration Conciliation Act, 1996 and the seat of arbitration shall be Bengaluru, India. Subject to the aforesaid, these General Offer Terms read with the offer specific terms shall be governed by the laws of India and the courts in Bangalore, Karnataka shall have sole and exclusive jurisdiction.

  Disclaimer

The customer agrees and acknowledges that the use of the Mobile App/Website is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality and fitness for any purposes are excluded to the fullest extent permitted by law.

The information contained in this Website / Application is for general information purposes only. The information is provided by Ola and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Ola. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the Website / Application up and running smoothly. However, Ola takes no responsibility for, and will not be liable for, the Website / Application being temporarily unavailable due to technical issues beyond our control.

  Privacy Policy

Your privacy matters to ANI Technologies Private Limited (the “Company”, “we”, “Ola”, or “us”). This Privacy Policy explains how we collect, process, use, share and protect information about you. It also tells you how you can access and update your information and make certain choices about how your information is used.

The Privacy Policy covers both “online” (e.g., web and mobile services, including any websites operated by us such as https://www.olacabs.com/ or Mobile Application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company. Our “online” and “offline” activities, in relation to facilitation of taxi hire services through a network of third party drivers and taxi operators, are collectively referenced as the “Services”.  This Privacy Policy also applies to your use of interactive features or downloads that: (i) we own or control; (ii) are available through the Services; or (iii) interact with the Services and post or incorporate this Privacy Policy.

BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Customer Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the Customer Terms and Conditions.

If you have questions about this Privacy Policy, please contact us through email address provided on our website and/ or Mobile Application.

  1. DEFINITIONS

    Unless otherwise provided in this Privacy Policy, the terms capitalized in the Privacy Policy shall have the meaning as provided hereunder:

    • “Co-branded Services” shall have the meaning assigned to the term in paragraph 4(c) hereto.
    • “Device” shall mean computer, mobile or other device used to access the Services.
    • “Device Identifier” shall mean IP address or other unique identifier for the Device.
    • “Mobile Application” shall mean application provided by us on the Device to access the Services.
    • “Mobile Device Information” shall have the meaning assigned to the term in paragraph 2(d)(ii) hereto.
    • “Promotion” shall mean any contest and other promotions offered by us.
    • “Protected Information” shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
    • “TFS” shall mean Serendipity InfoLabs Private Limited, a company incorporated under the Companies Act 1956, and having its corporate office at 3rd Floor, Salarpuria Tower 2, No. 32, Luskur Hosur Road, Next to Forum Mall, Bangalore- 560095 which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all our successors, affiliates and permitted assigns.
    • “TPSP” shall mean a third party service provider.
    • “Usage Information” shall have the meaning assigned to the term in paragraph 2(b)(i) hereto.
  2. WHAT INFORMATION DO WE COLLECT?
    • INFORMATION YOU PROVIDE TO US

      We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.

      The current data fields that might be requested for are:

      • Email
      • Password
      • Name
      • Address
      • Mobile phone Number
      • Zip Code
    • INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES

      • In addition to any Protected Information or other information that you choose to submit to us, we and our TPSP may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. In addition, we collect your Device Identifier for your Device. A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.
      • In case of booking via call centre, Ola may record calls for quality and training purposes.
      • In addition, tracking information is collected as you navigate through our Services, including, but not limited to geographic areas. The driver’s mobile phone will send your GPS coordinates, during the ride, to our servers. Most GPS enabled mobile devices can define one’s location to within 50 feet.
      • Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and use of third party cookies is not covered by our Privacy Policy.
    • INFORMATION THIRD PARTIES PROVIDE ABOUT YOU

      We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.

    • INFORMATION COLLECTED BY MOBILE APPLICATIONS

      • Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.
      • When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:
        • Your preferred language and country site (if applicable)
        • The manufacturer and model of your mobile device
        • Your mobile operating system
        • The type of mobile internet browsers you are using
        • Your geolocation
        • Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application
        • Information to allow us to personalize the services and content available through the Mobile Application
  3. USE OF INFORMATION COLLECTED
    • Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most, to allow you to view your trip history, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.
    • Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password.
    • We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes.
    • We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our web site(s). Your IP address is used to help identify you, but contains no personal information about you.
    • We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive them, you have the option to deactivate your account.
    • We may use the information obtained from you to prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud, chargeback or other matters.
    • We provide some of your Protected Information (such as your name, pick up address, contact number) to the driver who accepts your request for transportation so that the driver may contact and find you. The companies for which drivers work (that are providing the transportation service) are also able to access your Protected Information, including your geo-location data.
    • We also provide your information to the other users who shall be travelling with you in the vehicle assigned to you, should you choose any pooled vehicle feature of our Services.
    • We use that geo-location information for various purposes, including for you to be able to view the drivers in your area that are close to your location, for you to set your pick up location, for the drivers to identify the pick up location, to send you promotions and offers, and to allow you (if you choose through any features we may provide) to share this information with other people.
    • In addition, we may use your Protected Information or Usage Information that we collect about you: (1) to provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties; (2) to enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions; (3) to contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies; (4) for internal business purposes; (5) for inclusion in our data analytics; and (6) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.
    • We may share the information collected from you with TFS if you choose to avail of any transportation services offered by TFS on the Mobile Application.
    • We may use the information collected from you for targeted advertising. This involves using information collected on an individual's web or mobile browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which advertisements should be displayed to a particular individual on websites other than our web site(s). The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number.
  4. HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES

    We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Following are the situations when information may be shared:

    (a) WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES.

    You may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your Protected Information shared, your Protected Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.

    (b) THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF

    We use third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as drivers and companies they work for to provide the Services, other third parties including TFS to host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services‘ features), or perform other administrative services. These third parties will have access to user information, including Protected Information to only carry out the services they are performing for you or for us. Each of these third parties including TFS are required to ensure the same level of data protection as us and are obligated not to disclose or use Protected Information for any other purpose.

    Analytics TPSPs may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information.

    We use a third party hosting provider who hosts our support section of our website. Information collected within this section of our website by such third party is governed by our Privacy Policy.

    (c) CO-BRANDED SERVICES.

    Certain aspects of the Services may be provided to you in association with third parties (“Co-Branded Services”) such as sponsors and charities, and may require you to disclose Protected Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to consent to providing your information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Protected Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies.

    (d) CONTESTS AND PROMOTIONS

    We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.

    (e) ADMINISTRATIVE AND LEGAL REASONS

    We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.

    (f) WHEN YOU SHARE INFORMATION

    Protected Information may be collected and shared with third-parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your ride that you choose to share with others through features which may be provided on our Services. This uploaded, shared or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platform to which you upload, share or transmit the content.

    (g) BUSINESS TRANSFER

    We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.

  5. THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES

    The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Protected Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third party web sites or applications before submitting any Protected Information to third parties.

  6. SOCIAL MEDIA FEATURES AND WIDGETS

    Our online and mobile Services may include social media features, such as the Facebook Like button, and widgets such as a “Share This” button, or interactive mini-programs that run on our online and mobile Services. These features may collect your IP address, photograph, which page you are visiting on our online or mobile Services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.

  7. INFORMATION COLLECTED BY DRIVERS

    This Privacy Policy shall not cover the usage of any information about you which is obtained by the driver or the company to which the driver belongs, while providing you a ride on a cab booked using the Services, or otherwise, which is not provided by us.

  8. CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT

    (a) You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through through email address mentioned on our website or Mobile Application. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.

    (b) You may also cancel or modify your communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.

    (c) If upon modifying or changing the information earlier provided to Us, we find it difficult to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email id.

    (d) If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through through email address mentioned on the trip bill received. We will retain your Protected Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain your Protected Information and Usage Information (including geo-location, trip history, and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.

  9. SECURITY

    The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

  10. GRIEVANCE OFFICER

    Ola hereby appoints Ola Support Manager as the grievance officer for the purposes of the rules drafted under the Information Technology Act, 2000, who may be contacted at [email protected]. You may address any grievances you may have in respect of this privacy policy or usage of your Protected Information or other data to him.

  11. CHANGES TO THE PRIVACY POLICY

    From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

  Referral Scheme T&C

Please click on below link for Referral Scheme Terms and Conditions :

Referral Scheme TNC

  Notices