Q: Do I need to register on your site to book tickets?
A: No. You can use our service fully without the need to register. You just need to provide your details at the time of booking.
Q: What if the car doesn't show up?
A: In case the vehicle you booked doesn't show up, we will offer you a full refund immediately.
Q: What if the car shows up late?
A: We try our best to ensure our partners reach our customers on time. But in case of delays, do call us and we will help you out by either providing an alternate vehicle or giving you a full refund.
These customer terms and conditions (“T&Cs”) apply to Your access to, and use of the Ola Application. The Application is operated by ANI Technologies Private Limited, and its subsidiaries, licensees, and affiliated companies.This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By continuing usage of the Application, You are consenting to be bound by these T&Cs for use and access of the Application. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE T&Cs BEFORE YOU USE ANY OF THE SERVICES OFFERED ON THE APPLICATION, BECAUSE YOU SHALL BE BOUND BY ALL THE TERMS AND CONDITIONS CONTAINED HEREIN. If You do not accept any of these T&Cs, then please don’t use the Application or avail any of the Services being provided therein. YOUR AGREEMENT TO THESE T&Cs SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND OLA IN RESPECT OF THE SERVICES OFFERED/AVAILED USING THE PLATFORM. By accepting these T&Cs, You also allow Ola to send You promotional emails and SMS alerts from time to time.
“Act” means the Motor Vehicle Act, 1988 and the rules made thereunder in the City of Operation and includes any amendment, modification or re-enactment of the same, or any other succeeding enactment for the time being in force.
“Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, board, or a court of India.
“Application” shall mean the feature/category-icon “OLASHARE” and “OLA SHARE EXPRESS” within the mobile application “OLACABS” as may be updated by Ola from time to time
“Authorized Driver” shall mean and include such individuals as may be evaluated, appointed and trained by the Authorised Vehicle Operator to provide the transportation services on behalf of the Authorised Vehicle Operator in accordance with the terms & conditions applicable to Authorised Vehicle Operators and Applicable Law.
“Authorized Vehicle Operator” shall mean and include such individuals and agencies which hold valid Contract Carriage Permit(s).
“CSP” shall mean an Authorized Driver and/or an Authorized Vehicle Operator, offering the service of transporting Customers within the City of Operation from the pick-up points to the drop points as communicated by the Customer at the time of requesting the booking on the Application.
“City of Operation” shall mean a city in which the Application has been launched and the Customers and CSPs avail and render the transportation services respectively. For clarity, the services rendered by the CSPs and availed by the Customers shall be in the same city.
“Community” shall mean an association of persons having the same domain names in their email ids as created by their Recognized Entities, provided that such domain names are registered in the name of the Recognized Entities.
“Contract Carriage Permit” shall mean the valid and subsisting permit/license granted to the Authorised Vehicle Operator by the transport authority in the City of Operation for plying the Vehicle under contract carriage.
“Co–Passenger(s)” shall mean and include such Customer(s) who is/are also a part of the same Community/Registered Community/Deemed Community/Open Community as Yours with whom You will be sharing the Ride.
"Customer/ You" shall mean a person who has an Account on the Application.
“Deemed Community” shall mean an association of persons not having the same domain names in their email ids, however grouped together as a community for the purposes of these T&Cs at the sole discretion of Ola.
“Email ID” shall mean Your current, active and valid email id, the same being created by the Recognized Entity and used by You. Ola shall use this Email ID only for the purpose of Customer verification and consequent grouping of Customers in Communities or Registered Communities.
“ETA” shall mean the estimated time of arrival of the Vehicle, at the pick up point of the Customer, provided by Ola before the Ride, which shall change from time to time.
“ETT” shall mean the estimated travel time of the Ride, provided by Ola during the Ride, which shall change from time to time.
“Ola/ We/ Our/ Us” shall mean ANI Technologies Private Limited, a company registered under the Companies Act, 1956 and having its corporate office at 4th Floor, Cherry Hills Building, Embassy Golf Links Business Park, Koramangala Inner Ring Road, Domlur, Bangalore 560071.
“Ola Share” shall mean the specific feature available on the Application whereby You can avail of the shared Services, with Co-Passengers, where the pick-up and drop-off locations are specified by You at the time of booking the Ride. There may be deviations in the route based on the location of Your Co-Passengers.
“Ola Share Express” shall mean the additional feature available on the Application whereby You can avail of the shared Services, with Co-Passengers, where the routes on which the Vehicles operate are fixed and available on the Application. Your pick-up and drop-off location while availing the Ola Share Express service, shall be along the fixed route only, with no permitted deviations.
“Open Community” shall mean an association of persons who may not have Email IDs or the same domain names in their email ids or any other commonality, however grouped together as a community for the purposes of these T&Cs, at the option of the Customers.
“Original ID” shall mean Your current, active and valid email id, the same being registered with Us by You for using and accessing the Platform.
“Platform” shall mean the technology platform “Olacabs”, available at www.olacabs.com, and the entire back end software designed, developed and controlled by Ola and used by You for availing the Services.
“Recognized Entity” shall mean a validly existing legal entity carrying on activity, which is permitted under Applicable Law, and has the power and authority to create and grant the Customer email-ids with such domain names as are registered in its name.
“Registered Community” shall mean an association of persons belonging to a Recognized Entity that has entered into special service level arrangements/agreements with Ola.
“Registration Data” shall mean and may include the present, valid, true and accurate name, Original ID, Email ID, age and such other information as may be required by Ola from time to time, provided by the Customer at the time of registration on the Platform/Application.
“Ride” shall mean the travel in the Vehicle by the Customer from the pick-up point to the drop point, facilitated through the Application.
“Service(s)” shall mean the facilitation of transportation service by CSPs through the Application, within the City of Operation.
“Vehicle” shall mean a Motorcab as defined under the Motor Vehicles Act, 1988.
"You", “Your or “Yourself” shall mean reference to the Customer accessing the Application
Any reference to the singular includes a reference to the plural and vice versa, unless explicitly provided for otherwise; and any reference to the masculine includes a reference to the feminine and vice versa.
Headings and captions are used for convenience only and will not affect the interpretation of these T&Cs.
Any reference to a natural person will, unless repugnant to the context, include his legal heirs, executors and permitted assignees. Similarly, any reference to a juristic person such as Ola will, unless repugnant to the context, include its affiliates, successors and permitted assignees.
You will be "Eligible" to use the Services only when You fulfill the all of the following conditions:
You have attained at least 18 (eighteen) years of age.
You are competent to enter into a contract under the Applicable Laws.
You may avail the Services only if You fulfill the conditions as mentioned in Clause 3.1.1 to 3.1.2 above. If You are not Eligible, please immediately abandon any and all attempts to register with Us and/or use Our Services.
You acknowledge that We rely completely on the information provided by You and We shall not be held liable if You or anyone who uses Your Account to access the Services on the Application is not Eligible to use the same.
You understand and acknowledge that You can register on the Application only after complying with the requirements of Clause 3.1 and through a valid Email ID. For clarity, the aforesaid requirement applies to members of Deemed Communities only to the extent of a valid email ID and does not apply to members of Open Communities.
You will be required to enter Your Email ID on the Application following which a verification link would be sent to Your Email ID. Upon receipt of the verification link on Your Email ID, You shall be required to click on the said link within 24 (twenty four) hours of receiving the verification link in order to complete the aforesaid verification process. In the event of Your failure to click on the verification link within the above mentioned timeline, the same would lapse and You will have to repeat the process set out in this Clause 4. For clarity, the aforesaid requirement and process applies to members of Deemed Communities only to the extent of a valid email ID and does not apply to members of Open Communities.
Upon completion of the verification process in accordance with Clause 4.1 above, You will be added to a Community or Deemed Community through which You can avail the Services offered on the Application.
In order to use the Application, You are required to provide Registration Data to Ola on the Application. You shall not impersonate someone else or provide account information, an email address or any other information that is not Your own. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by You.
In the event of any change in the said Registration Data, You agree to promptly update Your Registration Data on the Account so as to ensure that the communication We intend to send to You is promptly delivered to You and is not sent to any other entity/third party.
Ola will store the Registration Data provided by You for contacting You for all Service related matters. You may promptly inform Us on any change in the Registration Data provided.
We may send any Information to You to the mobile number or Original ID registered with Us as Registration Data.
We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason as We deem fit. We also reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period upon receipt of any complaint from Your Co-Passenger and/or the CSP.
It is Your responsibility to check to ensure You download the correct Application for Your device. We are not liable if You do not have a compatible mobile device or if You download the wrong version of the Application for Your mobile device. We reserve the right to terminate the Service and the use of the Application should You be using the Service or Application with an incompatible or unauthorized device.
We allow You to open only one Account in respect of one Email ID.
You will not assign or otherwise transfer Your Account to any third party.
In case of any unauthorized use of Your Account, You are to bring the same to Our notice promptly. In the event of such unauthorized use, please immediately reach Us at [email protected].
In case, You are unable to access Your Account, please immediately inform Us at [email protected] and make a written request for blocking Your Account. We will not be liable for any unauthorized transactions made through Your Account prior to the expiry of 72 (seventy two) hours after You have made a request in writing for blocking Your Account, except in case of Force Majeure events which are beyond Our reasonable control.
NOTWITHSTANDING ANYTHING CONTAINED ANYWHERE IN THESE T&Cs THE REGISTRATION PROCESS CONTAINED IN CLAUSE 4 OF THESE T&C’s SHALL NOT APPLY TO MEMBERS OF REGISTERED COMMUNITIES AND OPEN COMMUNITIES. THE REGISTRATION OF MEMBERS OF REGISTERED COMMUNITIES SHALL BE GOVERNED BY THE TERMS OF THE SPECIAL SERVICE LEVEL ARRANGMENTS BETWEEN OLA AND THE RECOGNIZED ENTITIES. THE REGISTRATION OF MEMBERS OF OPEN COMMUNITIES SHALL BE GOVERNED BY THE REGISTRATION REQUIREMENTS OF THE PLATFORM/ APPLICATION ALONE.
A booking can be made only through the Application.
You shall share Your Ride only with members in the Community or Deemed Community or Registered Community or Open Community travelling along the same route. Such sharing shall be subject to a permissible deviation and the extent of the said deviation shall be determined by Us subject to Our sole discretion.
For each city the maximum number of seats You shall be allowed to book per ride are as follows:
|City||Number of seats per ride|
With regard to Your use of the Ola Share Service, You acknowledge that there may be a delay in dropping You at Your destination, as the CSP may take a longer route to pick Your Co-Passenger or may drop him/her first if his/her drop location happens to be located before Yours, and that You shall have no claim against Ola in this regard.
With regard to Your use of the Ola Share Express Service, You acknowledge and understand that the same is provided only on a fixed route as intimated on the Application. You will not be able to request for a deviation from the said route. Due to this, You further understand that Your destination may not be at the same location as Your drop-off point. It would be Your responsibility to ensure Your availability at the pre-determined pick-up location sufficiently in advance. The cancellation policy for Ola Share Express Services has been set out in Clause 13 below.
You acknowledge that there may be a delay in dropping You at Your destination, as the CSP may take a longer route to pick Your Co-Passenger or may drop him/her first if his/her drop location happens to be located before Yours, and that You shall have no claim against Ola in this regard.
You shall not use the Service for emergency hospital visits when You are in a condition of serious ill health or in any other case of emergency or urgency or any other situation of a similar nature. In the event that You choose to do so, You do so against the provisions of these T&Cs, and acknowledge that Ola shall have no obligation in this regard.
You may use the Service for airport drops, but You are best advised not to use the Service for the same. In the event that You choose to do so, You acknowledge that Ola shall have no obligation in this regard.
You are required to ensure that the Vehicle assigned to You in the manner provided in the T&Cs bears the same registration number and the registration details specified to You through the Application and/or SMS. You shall not be allowed to exchange seats with a Customer who is assigned a seat in a different Vehicle.
Customers shall be dropped in order of their drop locations.
You represent to Ola that while using the Service and during Your journey in the Vehicle, You shall (a) behave in a disciplined and decent manner; (b) refrain from disturbing, misbehaving with, or in any other manner adversely affecting the quality of the journey of Your Co-Passengers and the CSP.
No change in drop location shall be allowed once Ola confirms the booking.
You shall ensure that:
You report promptly on time at the pick-up location;
You avoid talking loudly over the phone in the Vehicle;
You do not use foul language in the Vehicle;
You do not play music in the Vehicle and/or do any act which may cause any discomfort to Your Co Passenger(s) or the CSP;
You do not share Your personal information with Your Co-Passenger(s) or the CSP, and if You do so, the same is at Your own risk. You maintain decorum and refrain from indulging in heated discussions or debate(s) with Your Co-Passenger(s) or the CSP;
You avoid getting personal or overtly friendly with Your Co-Passenger(s) or CSP.
You do not consume eatables (including drinking beverages) in the Vehicle;
You keep Your belongings with You only. You do not utilize Your Co-Passenger’s seat for Your belongings;
You do not indulge in any inappropriate behavior, verbal or otherwise, with Your Co-Passenger(s) or the CSP.
You shall maintain reasonable behavior while utilizing the services offered by the CSP.
You shall take full responsibility of Your items. In case of lost items during the Ride, We will try to locate the items on a "best-effort" basis, but We shall not be responsible for the same in case of any losses or damages arising out of such lost items.
You shall not:
Ask the CSP to break any traffic/transport/city police and/or government rules and any Applicable Laws for any purpose (especially for reaching the destination earlier);
Pressurize the CSP to overload the boot space of the Vehicle with luggage. (The Customer shall not be generally allowed to use the seating area of the Vehicle for placing any kind of luggage); and
Request the CSP to halt at automated teller machines (ATM), shops, etc. or any other unauthorized locations; and
Consume alcohol and banned substances including drugs and psychotropic substances, smoke or consume any toxins while in the Vehicle.
You agree, undertake and confirm that Your use of the Application shall be strictly governed by the following binding principles:
You may use the Platform/ Application for lawful purposes only.
You shall not host, display, upload, modify, publish, transmit, update or share any information that:
belongs to another person and to which You do not have any right to; or that interferes with another user's use and enjoyment of the Platform/Application or any other individual's use and enjoyment of similar services; or
is harmful, harassing, blasphemous, defamatory, obscene, pornographic, libelous, invasive of another's privacy, hateful, or ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever, or unlawfully threatening or unlawfully harassing another user, the same being qualified to include behavior termed as "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986,; or
is misleading in any way; or
is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; or
involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming"; or
infringes upon or violates any third party's rights, [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number)]; or
contains restricted or password-only access pages, or hidden pages or images (those not linked to the Application or from another accessible page); or
provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; or
provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; or
contains video, photographs, or images of another person without his or her express written consent and permission, or the permission or the consent of his her guardian in the case of a minor; or
tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable codes of conduct or end user access and license agreements) to the Platform/Application or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform/ Application or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; or
engages in commercial activities and/or sales without Our prior written consent, including activities such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" items. [Throughout these T&Cs, Our "prior written consent" means a communication coming from Our authorized representative, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization]; or
refers to any website or URL that, in Our sole opinion, contains material that is inappropriate for the Application, or contains content that would be prohibited or violates the letter or spirit of these T&Cs; or
harm minors in any way; or
is fraudulent or involve the sale of counterfeit or stolen items; or
violates any law for the time being in force; or
deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; or
exhibits the tenor of impersonating another person; or
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal identifiable information or attempt to interfere with the proper working of the Application/Platform or any transaction being conducted on the Application/Platform; or
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation; or
is false, inaccurate or misleading; or
directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any Applicable Law for the time being in force; or
creates any liability for Us or cause Us to lose (in whole or in part) the services of Our ISPs or other suppliers.
You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Application or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Application or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Application. We reserve the right to bar any such activity.
You shall not copy, distribute or disclose any part of the Platform/Application in any medium.
You shall not attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Platform/Application.
You shall not take any action that imposes, or may impose, at Our sole discretion, an unreasonable or disproportionately large load on Our infrastructure.
You shall not collect or harvest any personally identifiable information, including account names, from the Platform/Application.
You shall not collect or harvest any personally identifiable information, including account names, from the Application.
You shall not use the Application for any commercial purposes without having all necessary rights and licenses to the Content available on the Platform/ Application.
You shall not impersonate another person or otherwise misrepresent Your affiliation with a person or entity, conducting fraud, hiding or attempting to hide Your identity.
You shall not interfere with the proper working of the Platform/Application.
You shall not access any content on the Platform/Application through any technology or means other than those capabilities provided by the Platform/Application.
You shall not bypass the measures We may use to prevent or restrict access to the Platform/Application, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Platform/Application or the content therein.
You shall not probe, scan or test the vulnerability of the Platform/Application or any network connected to the Application nor breach the security or authentication measures on the Application or any network connected to the Platform/Application. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Platform/Application, or any other customer of Ola, including any of Our account not owned by You, to its source, or exploit the Application or any service or information made available or offered by or through the Platform/Application, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Platform/Application.
You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform, Application or Our systems or networks, or any systems or networks connected to the Platform/Application.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Platform/Application or any service offered on or through the Application.
You shall not use the Platform/Application or any Content for any purpose that is unlawful or prohibited by these T&Cs as well as the Applicable Law and/ or to solicit the performance of any illegal activity or other activity that infringes the rights of Ola or others.
You shall not use the Services or the Platform/Application in any manner that could damage, disable, overburden, block or impair any of the servers connected to the Platform/Application. You may not attempt to gain unauthorized access to the Services through hacking, password mining or any other means.
You shall not reverse engineer, decompile and disassemble any software used to provide the Services.
You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or any domain name used by Us or otherwise engage in any conduct or action that might tarnish the image or reputation of Ola on Our Platform, or otherwise tarnish or dilute any of Our trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by Us.
You shall not engage in advertising to, or solicitation of, other users of the Application to buy or sell any products or services, including, but not limited to, services being displayed on or related to the Application. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Application. It shall be a violation of these T&Cs to use any information obtained from the Application in order to harass, abuse, or harm another person, or in order to contact, advertise, solicit, or sell to another person outside of the Application without Our prior explicit consent. In the event of Us according consent to a person to advertise through Our Application, We may, in order to protect Our users from such advertising or solicitation, reserve the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period, the same being subject to Our sole discretion.
You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform/Application) as necessary to satisfy the Applicable Law, or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to disclose any information about You to law enforcement or other government officials, as We, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
We reserve the right, but have no obligation, to monitor the materials posted on the Platform/Application. We shall have the right to remove or edit any Content that in Our sole discretion violates, or is alleged to violate, any Applicable Law or the spirit or letter of these T&Cs. Notwithstanding this right of OLA, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that such content posted does not necessarily reflect Our views. In no event shall We assume or have any responsibility or liability for any content posted or for any claims, damages or losses resulting from the use of the content and/or appearance of content on the Platform/Application. You hereby represent and warrant that You have all necessary rights in and to all content You provide and all the information it contains, and that such content shall not infringe any proprietary or other rights of third parties, and shall not contain any libelous, tortious, or otherwise unlawful information.
We shall have all the rights to take necessary action and claim damages that may occur due to Your involvement/participation in any way on Your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Platform and Application is owned, controlled or licensed by or to Us, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Ola.
Except as expressly provided in these T&Cs, no part of the Platform/ Application and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent.
You may use information on Our Services that has been made available by Us for downloading from the Platform/Application, provided You:
do not remove any proprietary notice language in all copies of such documents/ information; or
use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or
make no modifications to any such information; or
do not make any additional representations or warranties relating to such documents/ information.
All trademarks, brands and service marks used in connection with the Platform, Application or Services offered are owned by Ola and is Ola’s property. Ola owns all copyrights and intellectual property rights and database rights in connection with the Services, Platform and the Application. For use of any third party's intellectual property, You need to get permission directly from the owner of the intellectual property for any use. Third party trademarks may appear on this Application and all rights therein are reserved to the registered owners of those trademarks.
You agree to abide by laws pertaining to copyright, trademark, patent, and trade secret ownership and use of intellectual property, and You shall be solely responsible for any violations of any Applicable Laws and for any infringements of any intellectual property rights caused by use of the Platform/Application.
You shall be responsible for any notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted by You on the Platform/Application (“Posted Content”). Such Posted Content will become Our property and You grant Us the royalty-free, sub-licensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such Posted Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Platform, Application and Ola’s (and its successors’ and affiliates’) business. We shall be entitled to use the Posted Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media, whether now known or hereafter devised, including the creation of derivative works that may include Posted Content. You agree that any Posted Content may be used by Us in the manner that We deem fit, consistent with Applicable Laws and You are not entitled to any payment or other compensation for such use of Posted Content by Us. Ola takes no responsibility and assumes no liability for the Posted Content that You or any other user or third party creates, stores, shares, posts or sends through the Application/Platform. You shall be solely responsible for Your Posted Content and the consequences of posting, publishing it, or sharing it and You agree that We are only acting as a passive conduit for Your online distribution and publication of Your Posted Content. Notwithstanding anything contained in these T&Cs, if Your Posted Content violates these T&Cs, You shall bear all legal responsibility and obligation for that content.
We shall upon You clicking the “I Confirm” icon appearing at the bottom of Your screen, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed to You through the Application and/or vide an SMS and email to your Original ID. Please note that You are required to check the drop point before You click the ‘I Confirm’ icon and make all alterations or changes to the desired drop location before clicking the ‘I Confirm’ icon. In the event the booking is confirmed from Our end, You shall check the booking details like ETA, pick up place and such other details as Ola may deem fit and if there are incorrect details, the same needs to be informed to Us immediately. You shall be responsible for immediately reporting the errors, if any, that may have occurred in the information sent to You regarding booking confirmation. You shall bear the consequences and damages for any delay that may be caused to You due to Your failure to check the confirmation SMS/email or failure to inform Us of the incorrect details immediately.
You may, upon availing or attempting to avail the Services, receive SMS messages on Your mobile phone or email notification from Us regarding the following: (i) confirmation of booking - including driver name, vehicle license number and the ability to contact the CSP by telephone; (ii) CSP declining Your booking; (iii) total charges to be paid. However, the above list is not exhaustive in nature and You may receive additional and different messages from Us. You hereby understand, agree and consent to the receipt of such messages/ communications from Us.
Upon Your booking being processed and confirmed via the Application, e-mail and/or SMS, You will receive a timer notification on Your mobile phone after which You shall be required to board the booked cab not later than 2 (two) minutes of the notified pick up time. The CSP shall be under no obligation whatsoever to wait for You at Your boarding point beyond the lapse of 2 (two) minutes of the pick-up time notified to You. In case of any delay caused by You in arriving at the pick-up point and the Vehicle having proceeded without You, You shall have no claim against Ola or the CSP and Ola shall not be held liable in anyway whatsoever.
For clarity, in the event, the Vehicle arrives later than the notified pick up time, the CSP shall wait no longer than 2 minutes from his time of arrival at the notified pick up point. (Illustration: When the notified pick up time is 10:00 AM, the CSP shall wait no longer than 10:02 AM. In the event, the CSP arrives at the notified pick up point at 10:10 AM, the CSP shall wait no longer than 10:12 AM)
Details of the charges payable by You is available on the Platform. You may choose to pay for the Services by either of the following two methods:
Cash payment: Cash payment shall be made at the time of boarding the cab. Where You opt to pay by cash, You shall make the cash payment at the time of boarding, such amount shall be the amount specified to You at the time of booking confirmation. You will be required to pay the amount shared with You at the time of booking confirmation even if You opt to take a drop in between Your ride. The Customer shall make best efforts to tender exact change to the CSP.
We will generate an invoice on behalf of the driver servicing Your offer request, which will be sent across to Your Original ID after the completion of the Ride. The invoice shall be indicative of all applicable charges including but not limited to the surcharge, toll charges, right time charge, wait time charge, service tax. Any payment made is non-refundable
We may offer discounts and consequent deductions in the fare charged to the Customers at Our sole discretion. The invoice sent to the Customers shall be indicative of such discounts. Notwithstanding anything contained herein, these discounts may be varied from time to time at the sole discretion of Ola.
The CSP shall wait only for 2 (Two) minutes for the Customer at the pick-up location. If the Customer does not board the Vehicle within 2 (Two) minutes, then the CSP/Ola may cancel the trip and leave the pick-up location.
Cancellation fee will be charged, details of which can be found on the Platform.
While using the Service, You may not carry heavy luggage like suitcase, big bags etc. with You. However, You can carry handbags, backpacks etc. which You can easily carry along with You, without taking much space or without using Your Co-Passenger’s seat space.
At present, We don’t charge You any fees for the use of Our Services. However, in the future, We reserve the right to charge fee and change Our policies, including these T&Cs, from time to time. In particular, We may at Our sole discretion introduce new services and modify some or all of the existing Services offered on the Application. In such an event We reserve the right, without notice to You, to introduce fees for the new services offered or amend/introduce fees for existing Services, as the case may be. Changes to the Fee and related policies shall automatically become effective immediately once implemented on the Application. It shall be Your responsibility to check the Platform/ Application for any such changes/ updates.
We do not take responsibility or liability for the actions, products, content and services on the Application, which are linked to affiliates and/or third party websites using Our APIs or otherwise. In addition, We may provide links to third party websites of affiliated companies and certain other businesses for which, We assume no responsibility for examining or evaluating the products and services offered by them, and We do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). We do not in any way endorse any third party website(s) or content thereof. Your reference to and use of the same, shall be solely at Your own risk.
We reserve the right to change any of the T&Cs or any policies or guidelines governing the Platform, Application or Services, at any time and at Our sole discretion. Any changes will be effective upon posting of the revisions on the Platform/Application and We may send You an automated e-mail to Your Original ID informing about the changes made. You can see the date on which these T&Cs were last updated by referring to the legend ‘Last Updated on’ at the beginning of these T&Cs.
Unless otherwise specified by Us, revised T&Cs will take effect automatically and be binding from the day they are posted on the Platform/Application. By continuing to access or use Services, You will be deemed to have agreed to accept and be bound by such revised T&Cs. If You do not agree to the revised T&Cs, You should discontinue accessing Our Platform/Application or using Our Services immediately.
We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these T&Cs, at any time without any prior written notice to You. It is Your responsibility to review these T&Cs periodically for updates/ changes. Your continued use of the Application following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these T&Cs, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Application.
If You are not satisfied with the quality of Service(s) offered or have any other complaints or grievance, please contact Our customer care at [email protected]
The procedure of escalation of complaints shall be as follows:
If any part of these T&Cs is determined to be invalid or unenforceable pursuant to the Applicable Laws then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these T&Cs will continue in effect.
Any dispute, controversy or claim arising out of or relating to this T&Cs or the validity, interpretation, breach or termination thereof (“Dispute”), including claims seeking redress or asserting rights under the Applicable Law shall be amicably settled through mutual consultation and escalation at such offices of Ola as Ola may designate. If the Dispute is not settled amicably as aforesaid within a period of 14 (Fourteen) calendar days, the matter would be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. Arbitration shall be presided over by a sole arbitrator mutually appointed by Us and the Customer.
The arbitration proceedings shall be conducted in the English language. The venue for the arbitration proceedings shall be Bengaluru.
This T&Cs shall be governed by and construed in accordance with the laws of India and, subject to this Clause 29, We and You agree and undertake that any controversy or claim arising out of or relating to these T&Cs will be adjudicated exclusively before a competent court in Bengaluru, India only.
Please click on below link for Share Pass Terms and Conditions :Share Pass TNC
Please click on below link for Ola Pass Terms and Conditions :Ola Pass TNC
Please click on below link for Ola Select Terms and Conditions :Ola Select TNC
Please click on below link for Ola Credit Terms and Conditions :Ola Credit TNC
Please click on below link for Ola Shuttle Terms and Conditions :Ola Shuttle TNC
Cancellation fee will be charged :
Cancellation fee will be charged :
Cancellation fee will be charged :
Please click on below link for Ola Terms and Conditions :Ola T&C
Last Updated: 7th OCT 2015
These general terms & conditions of offer ("General Offer Terms") shall constitute a legally binding and enforceable contract between the Customer availing the Offer ("Customer(s)/ You/ Your") and ANI Technologies Private Limited ("OLA"). You are not bound in any way to participate in the Offer. By availing the Offer, You unequivocally accept to be bound by the terms set out below. The participation is voluntary and any purchase or transaction on the OLA Platform shall be deemed as acceptance of the terms and conditions mentioned herein. These General Offer Terms along with any other offer specific terms as may be issued by OLA from time to time shall constitute the entire understanding between OLA and You and these General Offer Terms shall supersede any other offer specific terms in the event of conflict unless such offer specific terms expressly supersede these General Offer Terms.
By accepting the terms and conditions of ANI Technologies Private Limited (“ANI”) provided hereunder, and by registering on ANI’s mobile application/ website (https://www.olacabs.com) , You/user hereby explicitly and simultaneously choose to create an ‘OlaMoney Powered by Zipcash’ wallet account with Zipcash Card Services Private Limited (“Zipcash”), which is subject to the applicable terms and conditions of Zipcash available through the above link (“Zipcash T&Cs”). You hereby also accept and agree to be bound by the Zipcash T&Cs at all times.
The customer agrees and acknowledges that the use of the Mobile App/Website is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality and fitness for any purposes are excluded to the fullest extent permitted by law.
The information contained in this Website / Application is for general information purposes only. The information is provided by Ola and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Ola. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the Website / Application up and running smoothly. However, Ola takes no responsibility for, and will not be liable for, the Website / Application being temporarily unavailable due to technical issues beyond our control.
INFORMATION YOU PROVIDE TO US
We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.The current data fields that might be requested for are:
INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES
INFORMATION THIRD PARTIES PROVIDE ABOUT YOU
We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.
INFORMATION COLLECTED BY MOBILE APPLICATIONS
(a) WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES.
(b) THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF
We use third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as drivers and companies they work for to provide the Services, other third parties including TFS to host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services‘ features), or perform other administrative services. These third parties will have access to user information, including Protected Information to only carry out the services they are performing for you or for us. Each of these third parties including TFS are required to ensure the same level of data protection as us and are obligated not to disclose or use Protected Information for any other purpose.
Analytics TPSPs may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information.
(c) CO-BRANDED SERVICES.
Certain aspects of the Services may be provided to you in association with third parties (“Co-Branded Services”) such as sponsors and charities, and may require you to disclose Protected Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to consent to providing your information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Protected Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies.
(d) CONTESTS AND PROMOTIONS
We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.
(e) ADMINISTRATIVE AND LEGAL REASONS
We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
(f) WHEN YOU SHARE INFORMATION
(g) BUSINESS TRANSFER
We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Protected Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third party web sites or applications before submitting any Protected Information to third parties.
(a) You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through through email address mentioned on our website or Mobile Application. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
(b) You may also cancel or modify your communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.
(c) If upon modifying or changing the information earlier provided to Us, we find it difficult to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email id.
(d) If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through through email address mentioned on the trip bill received. We will retain your Protected Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain your Protected Information and Usage Information (including geo-location, trip history, and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.
Please click on below link for Referral Scheme Terms and Conditions :Referral Scheme TNC